Workplace Communication Skills for Better Results
Online Training
Training Date(s): Thursdays, June 5-26 (4 Sessions, 8 Hours Total)
Training Time(s): 6:00 p.m.-8:00 p.m.
Platform(s): Zoom
Rate: $275
Unlock the Power of Better Communication
Effective communication is more than just exchanging words—it's the foundation of successful relationships, productive teams, and exceptional customer service. Whether you're managing conflict, engaging with clients, or leading a project, the ability to listen, express yourself clearly, and read nonverbal cues can make all the difference.
This practical course is designed to help professionals elevate their communication skills with proven tools and real-world strategies. From mastering active listening to navigating workplace conflict with confidence, you’ll gain the techniques needed to make every interaction more effective.
Who This Course is For
Anyone looking to build stronger workplace relationships, communicate more clearly with customers and coworkers, or lead more effectively through communication. This course is ideal for professionals in any industry who want to strengthen their interpersonal skills and make communication a career asset.
What You'll Learn
By the end of this training, participants will:
- Understand the foundational models and continuous nature of communication
- Apply techniques for managing conflict in professional settings
- Use the HURIER model to enhance listening effectiveness
- Decode and use nonverbal communication to support clearer interactions
- Improve team collaboration, decision-making, and professional relationships through intentional communication practices
Course Structure
- Foundations of Communication
- What is Communication?
- Communication Models
- Why Communication Matters in the Workplace
- Key Skills Overview:
- Listening
- Conflict
- Nonverbal Communication
- Applied Communication Skills
- Hands-on Activities for:
- Building Listening Competencies (HURIER Model)
- Conflict Resolution Strategies
- Summary and Takeaways
- Hands-on Activities for:
Richard A. Schutta, Ph.D.
Dr. Schutta brings over a decade of experience in communication studies, with a PhD from Regent University and a passion for teaching communication that truly connects. With a career background spanning fast food management, legal and healthcare industries, and call center operations, Dr. Schutta understands the real-world impact of communication on productivity and customer satisfaction. A certified Wiley DiSC facilitator and mentor to thousands of students, they specialize in public speaking, interpersonal communication, and media effects—bringing both academic expertise and practical insight to every course.