Workplace Communication Skills for Better Results
Online Training
Training Date(s): Thursdays, June 5-26 (4 Sessions, 8 Hours Total)
Training Time(s): 6:00 p.m.-8:00 p.m.
Platform(s): Zoom
Rate: $275
Unlock the Power of Better Communication
Effective communication is more than just exchanging words—it's the foundation of successful relationships, productive teams, and exceptional customer service. Whether you're managing conflict, engaging with clients, or leading a project, the ability to listen, express yourself clearly, and read nonverbal cues can make all the difference.
This practical course is designed to help professionals elevate their communication skills with proven tools and real-world strategies. From mastering active listening to navigating workplace conflict with confidence, you’ll gain the techniques needed to make every interaction more effective.
Who This Course is For
Anyone looking to build stronger workplace relationships, communicate more clearly with customers and coworkers, or lead more effectively through communication. This course is ideal for professionals in any industry who want to strengthen their interpersonal skills and make communication a career asset.
What You'll Learn
By the end of this training, participants will:
- Understand the foundational models and continuous nature of communication
- Apply techniques for managing conflict in professional settings
- Use the HURIER model to enhance listening effectiveness
- Decode and use nonverbal communication to support clearer interactions
- Improve team collaboration, decision-making, and professional relationships through intentional communication practices
Course Structure
- Foundations of Communication
- What is Communication?
- Communication Models
- Why Communication Matters in the Workplace
- Key Skills Overview:
- Listening
- Conflict
- Nonverbal Communication
- Applied Communication Skills
- Hands-on Activities for:
- Building Listening Competencies (HURIER Model)
- Conflict Resolution Strategies
- Summary and Takeaways
- Hands-on Activities for:
Richard A. Schutta, Ph.D.
Dr. Schutta brings over a decade of experience in communication studies, with a PhD from Regent University and a passion for teaching communication that truly connects. With a career background spanning fast food management, legal and healthcare industries, and call center operations, Dr. Schutta understands the real-world impact of communication on productivity and customer satisfaction. A certified Wiley DiSC facilitator and mentor to thousands of students, they specialize in public speaking, interpersonal communication, and media effects—bringing both academic expertise and practical insight to every course.
UW-Stout Continuing Education & Conferences welcomes individuals with disabilities and individualized needs. To request accommodations, please contact us at continuinged@uwstout.edu or 715-232-2793. While we encourage requests at least two weeks in advance, we will make every effort to accommodate those made closer to the program date. All requests are confidential.
The Universities of Wisconsin is an EEO/Affirmative Action employer and complies with Title IX and ADA requirements, offering equal opportunities in employment and programming.
Payment Policy
Payment is due by the start of your course, training, or event. To ensure your spot is reserved, please complete payment or make arrangements with the university in advance.
Cancellation Policy
If your plans change, you’re welcome to substitute another participant at no extra charge. Otherwise, refunds are processed as follows:
- Cancellations more than 14 days before the start date:
Full refund. - Cancellations 14 days or fewer before the start date:
An administrative fee of 3% of the registration cost plus $5 will be deducted from your refund. - If you are registered and do not attend:
You are responsible for the full registration fee.
If the university must cancel a program, you’ll receive a full refund.
Contact Us
If you have any questions or concerns, please reach out to us at continuinged@uwstout.edu or 715-232-2793. We’re here to help and may be able to make special accommodations on a case-by-case basis.