Ms. Jane Mackenzie

Adjunct Faculty, University of Wisconsin-Stout
Consultant, Training Consultants of Sedona
Teaching, Learning and Leadership
College of Education, Hospitality, Health and Human Sciences

Phone: 928-254-9353
Personal website:

Brief Biography

Jane MacKenzie (formerly Smith) has been in the instructional design field for over 25 years. She has written, designed, and produced training for instructor-led classes, e-Learning, and audio training for corporations. She has a Certified Performance Technologist (CPT) designation from ISPI and is a Fellow in the Society for Technical Communicators (STC). In 1997, she was the designer and project leader for an e-Learning course that won a gold award in the 1998 Internet and Multimedia Training Contest sponsored by Brandon Hall. Since then she has designed and/or developed e-Learning tutorials for proprietary software, new-hire orientation, technical support, customer service, order processing, biotech processes, and financial advising, to name a few. She also consulted with a well-known financial products company and a telecommunications training company to facilitate their e-Learning initiatives. She trained and mentored staff, managed projects, developed or modified processes, consulted on interface design, and facilitated more effective communication between designers and developers. For three years, she facilitated instructional design courses for classroom training and e-Learning at Clark Training and Consulting. Since then, she has been a popular facilitator of highly interactive and engaging workshops for professional organizations and corporations through her own company. In 2004, she facilitated a five-day e-Learning Development course for the Vietnamese Post and Telecommunications and Training Center in Hanoi, Vietnam. Because she has also facilitated quality management courses, she brings an aspect of quality improvement to all projects and training. During her career, she has worked for many clients, including: Boston Scientific, Ameriprise Financial, Deluxe Financial Corporation, Telecommunications Research Associates (TRA), Lifemark, Alliant Foodservice, Learning-Edge, Xantel Corporation, Pennzoil, Cincinnati Bell Information Systems, Allied Van Lines, One-on-One Training, and many others.

Teaching Interests: Project Management for Instructional Design, Instructional Design, CBT, e-Learning

Research Interests: Instructional Design

Professional Interests: Instructional Design, e-Learning, CBT, Project Management


    • MA Teaching Social Studies
      University of Illinois - Champaign-Urbana
      Champaign, IL, United States, 1969
    • BA Anthropology-History
      Scripps College
      Claremont, CA, United States, 1966

Licensures and Certifications

  • Certified Performance Technologist: International Society for Performance Improvement

Work Experience

    Academic - Post-Secondary

      • University of Wisconsin-Stout, University
        Adjunct Faculty
        January 2011 -
      • College of DuPage, community college
        Adjunct Faculty
        October 1980 - June 1996


      • Training Consultants of Sedona
        January 2010 -
      • JEM Communications
        October 1997 - December 2009
      • Learning-Edge
        Senior Instructional Designer
        July 1996 - October 1997
      • Orr and Associates
        Contractual Consultant
        May 1994 - June 1996
      • Systems Documentation, Inc.
        Contract Technical Writer
        October 1992 - May 1994

    Academic - P-12

      • Evanston Township High School
        Homebound Teacher
        December 1975 - December 1979
      • Urbana High School
        September 1968 - June 1970


      • San Bernardino County Welfare Department
        Social Worker
        July 1966 - August 1967

Awards, Fellowships, Honors, and Scholarships


    • Fellow, Society for Technical Communicators (May 2010)
    • Associate Fellow, Society for Technical Communicators (May 2009)


    • Distinguished SIG Member , Society for Technical Communicators (May 2008)
    • Distinguished Chapter Member Award, Society for Technical Communicators (March 2007)

Professional Memberships

  • International Society for Performance Improvement (ISPI)
  • Society for Technical Communicators (STC)