Instructional Technology Support


Contact the UW-Stout Technology Help Desk:

  • Self-Service Ticket
  • Phone:  715-232-5000
    Business Hours: 
    7:30am - 10:00pm, (Mon.-Thurs.)
    7:30am - 4:30pm, (Fri.)
    Noon - 10:00pm, (Sun.)
    *Standard business hours are observed during breaks, summer, and Winterm.

Options After Hours:

  1. UW-Stout Technology Help Desk Self-Service Ticket Submission
  2. Phone:  DoIT Help Desk (Madison) on weekends or after hours, seven days a week (7am-11pm), at 1-888-435-7589.
College Consultants:

Rich Berg (CEHHS)
Dave Boisen (CSTEM)
Mike King (CAHSS)
Business Hours: 8:00am - 4:30pm

Maintenance Schedule

Outage: 5-7 a.m. CST every Thursday

Students should avoid taking quizzes during this time frame.

UW-System Updates

    Learn@UW/D2L - Errors in Quiz Grading Resolved (9:35 a.m. 4/4/16)
    Wednesday, May 4

    UPDATE: (4:00 pm 4/4/16) The issue that impacted the ability to grade a Quiz by questions has been resolved as of ~9:35 a.m. on Wednesday, May 4.

    Users attempting to grade a Quiz by Questions may have experience an error message: "Error: Internal Error There was an error processing the page you requested."

    Learn@UW/D2L - UPDATE: Errors in Discussion Statistics Issue Remains (4:00 p.m. 4/4/16)
    Wednesday, May 4

    UPDATE: (4:00 pm 4/4/16) The problematic behavior with the Statistics option in the Discussions tool is unresolved at this point. The vendor remains engaged to identify the cause of this behavior and develop an approach to address it.

    Users attempting to click on the Statistics option in the Discussions tool may experience slow performance or error messages. This issue is under active investigation by D2L as a high priority incident. Select the title of this announcement for more details.

    View entire feed

Learn@UW-Stout Access 

New instructors must return their signed contract to Human Resources and activate their UW-Stout email account to be integrated into Learn@UW-Stout. Learn@UW-Stout accounts are created utilizing our Human Resources ERP system.

Course Creation

All UW-Stout course sections are automatically set up as individual courses in Learn@UW-Stout each semester. ***Beginning with the fall 2015 semester**, all courses in Learn@UW-Stout will be automatically created "active".  Therefore, instructors that utilize Learn@UW-Stout no longer need to manually activate their courses.  Note:  Students will not be able to access their courses until the course start date.  Students will see the course start date listed in parenthesis next to each course in their Learn@UW-Stout My Courses listing.

Combine Course Sections

If instructors are teaching a course with multiple sections, such as undergraduate/graduate sections or lecture, discussion and lab sections, and want those sections combined into one Learn@UW-Stout course, they need to submit a combine course sections request

 

User Guides and Knowledge Base