SRVM Service Management


SRVM-111 Introduction To Global Service (3 cr.)
GLP
Principles of service management with emphasis on trends, career opportunities, and global economic impact of service sectors.

SRVM-210 Service Operations Management (3 cr.)
Examination of the environment in which services operate. The design of service delivery systems is addressed from the perspective of both customer participation and operations efficiency.

SRVM-260 Managing Service Learning (3 cr.)
Fall and Spring
Manage service-learning systems that respond to community needs. Address the perspectives of not-for-profit and for-profit delivery systems.

SRVM-346 Seminar in Service Management (1 cr.)
Definition and analysis of high performance service management best practices.

SRVM-354 Service Marketing Management (3 cr.)
Marketing management concepts, issues and terminology unique to the service sector. Strategies used by service marketers will be analyzed and contrasted with other economic sectors. Prerequisites: take HT-344 or BUMKG-330.

SRVM-398 Service Management Field Experience (1-2 cr.)
Off-campus work and study in an approved position to better understand the challenges and potentials of various careers in the hospitality area.

SRVM-410 Electronic Service Management (3 cr.)
Overview, identification, and evaluation of service management components of electronic commerce relationships within the market/ workplace.

SRVM-420 International Service Concepts (3 cr.)
GLP Fall and Spring
National and cultural constraints and expectations that impact planning, execution, and evaluation of service quality. Cultural, business, managerial and behavioral foundations supporting success in an international service context. Prerequisites: take SRVM-111.

SRVM-421 Customer Interaction Center Management (3 cr.)
Spring
Introduction to evaluation, design, maintenance, and management of online telephone technology to provide customer service solutions for industry in customer interaction centers.

SRVM-481 Special Problems in Service Management(1-3 cr.) R

SRVM-498 Service Management Field Experience (1-2 cr.)
Fall, Spring and Summer
Off-campus work and study in an approved position to better understand the challenges and potentials of various careers in the hospitality area. Must Have 90 Credits Completed.