Six Sigma Black Belt Training Course Overview

Syllabus

1.0.  Introduction to Six Sigma Black Belt

1.1  Introduction of participants and facility
1.2  Background of Six Sigma
1.3  The Six Sigma strategy  
1.4  The Six Sigma metric
1.5  Deployment of Six Sigma projects

2.0   Team Leadership

2.1 Motivation, influence and leadership styles
2.2 Support and accountability
2.3 Managing conflict
2.4 Empowerment and negotiation
2.5 Coaching

3.0   Project Management

4.0   Define Phase

4.1  Cost of quality
4.2  Documenting and integrating bottom line results
4.3  Benchmarking
4.4  Voice of the customer
4.5  Project management
4.6  Project definition
4.7   Quality function deployment (QFD)

5.0  Measure Phase

5.1  Software introduction and lab.
5.2  Overview of measure phase
5.3  Six Sigma metrics
5.4  Six Sigma project selection

Workplace - Participants Implement Metrics

5.5.  Measurement tools
        5.5.1  Basic tools
            5.5.1.1  Flowcharting
            5.5.1.2  Data collection and check sheets
            5.5.1.3  Pareto analysis
            5.5.1.4  Problem analysis worksheet
            5.5.1.5  Trouble shooting techniques
            5.5.1.6  Cause and effect diagrams
            5.5.1.7  Force field analysis
            5.5.1.8  Affinity diagram
            5.5.1.9  Nominal group technique
            5.5.1.10  Creative thinking
5.6  Basic statistics
            5.6.1  Data entry and manipulation on spreadsheets
            5.6.2  How to use descriptive statistics
            5.6.3  The nature of variation
            5.6.4  Measures of central tendency and dispersion
            5.6.5  Concepts of probability
            5.6.6  Types and use of sampling and randomization
            5.6.7  Histograms and other charting techniques
            5.6.8  The normal distribution and other statistical distributions
            5.6.9  The use of confidence intervals
            5.6.10  Process capability

5.7  Project review
        5.7.1  Develop metric
        5.7.2  Select project
        5.7.3  Collect data (apply proper tools)

Workplace - Start measuring and collecting data

5.8 Variables control charts
5.9  Process capability, review
5.10  Safety  margin
5.11  MSA; Gauge R&R
5.12  Statistical tolerancing
5.13  Attributes control charts
5.14  FMEA; process
5.15  Project review
        5.15.1  Collect data (apply proper tools)

Workplace - Measure and collect data

6.0  Analyze phase
6.1 Overview of analyze phase
6.2  Analysis techniques
        6.2.1  Exponential smoothing
        6.2.2  Scatter diagrams and regression analysis
        6.2.3  Test planning and design
        6.2.4  Hypothesis testing
        6.2.5  ANOVA
6.3  Project review

Workplace - Analyze product or process

7.0  Improve phase
7.1 Overview of improve phase
7.2  Improvement tools
        7.2.1  Overview of DOE
        7.2.2 Basic DOE techniques
        7.2.3  Advanced DOE techniques
           7.2.3.1  Full factorial
           7.2.3.2  Fractional factorial
        7.2.4  Robust DOE - Taguchi methods

7.3  Project review
        7.3.1  Plan DOE

Improve product or process

8.0  Control  phase
   8.1 Overview of control phase
   8.2.  Control tools
        8.2.1  SPC; Variables and attributes review
        8.2.2  Zone control charts and narrow limit gaging

   8.3  Control planning
        8.3.1  Control plan
        8.3.2  Gage pontrol
        8.3.3  Mistake proofing
        8.3.4  Preventative maintenance
        8.3.5  Connections to ISO 9000

   8.4  Case study
   8.5  Project review and wrap-up
        8.5.1  Control plan
        8.5.2  Tie it all together    D, M, A, I, C

Workplace - Finish project

9.0    Report results
     9.1  Final project report