Lean Government

As government entities and other public and private sector organizations are challenged to do more with limited resources, it is crucial to improve office efficiency by eliminating non-value added activities in the workplace.  Implementation of Lean practices results in improved and streamlined processes, where staff can experience a sense of accomplishment at the end of the day and serve their clients in a timely manner with less chaos and frustrations.

All sessions will run from 8:00 a.m. - 4:00 p.m.

Who Should Attend

Government office and administration professionals. Also appropriate for education, healthcare, business and financial, service organizations.

Benefits of Attending

  • Understand the principles of Lean and the benefits of implementation in your office

  • Develop the ability to identify waste and apply Lean techniques to reduce or eliminate them

  • Identify the Lean building blocks that reduce or eliminate waste

  • Gain an understanding of the Value Stream Mapping tool, when to apply it and how to apply metrics to define success

  • Develop team building and leadership in planning the implementation of Value Stream Mapping

Workshop Content

The morning portion of this workshop will introduce you to tools that will help you and your office be more efficient and increase customer experience satisfaction. Throughout the session, participants will be engaged in discussions and group activities in which they will identify waste and apply Lean techniques to reduce or eliminate them.

The second half of the day will explore Value Stream Mapping (VSM) to better understand the tool, how to determine when to use it and what outcomes and metrics to appropriately define success. Through examples and hands-on exercises, you will learn to identify what is driving the need for change, what a VSM project will entail, how to scope and organize the improvement team and the importance of leadership in carrying out the initiative.

Program Details

WI Capitol building view from lake

On-Site Assistance

Do you want our experts to come to you to offer customized training and technical assistance? Contact Joni Geroux today to learn more about how we can help you with your administrative lean initiatives!