Start Your Own Business

Small Business Development Courses

........offered specially by University of Wisconsin-Stout and the Chippewa Valley Technical College for members of the Dunn County Economic Development Corporation, Greater Menomonie Area Chamber of Commerce, and Main Street Menomonie.  Non-member can still participate but are not eligible for the member discount. 

 

Business Research Certificate Program

Discover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization.  Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making.  For business professionals, entrepreneurs, and anyone who needs specific information about a business; or who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc.  This course will give you the specific knowledge you need to succeed in your research quest. 

These three, one month courses are only available as a Certificate, not as individual offerings.
 
Introduction to Business Research
Business Research will provide the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making.  It will also provide the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making.  The course is broad based and provides a strong foundation for meeting business research needs.  More advanced courses will be available after completion of this foundation course. This course runs from September 3 - 27, 2013.  It is taught by Cathy Proffitt Boys.  She has a Bachelor of Science in Mechanical Engineering, a Master of Business Administration and Master of Science in Computer Information Systems. Professionally, she has worked as the training coordinator, quality assurance manager, and plant manager at Dairy Farmers of America, a major dairy cooperative and is currently assistant professor agriculture and entrepreneurship at Missouri State University-West Plains. Awards received include the Governor's Award for Excellence in Teaching, Who is Who Among American Teachers, and the Business & Professional Women Young Careerist of the Year. Her academic and professional interests include small business, entrepreneurship, and alternative agriculture.  
Business Statistics
Numbers are vitally important to all types of business decision-making. From budget projections to inventory tracking, business leaders rely on numbers to help them make sound business decisions.  How can you make these numbers meaningful to you in your day-to-day planning and decision-making? Learn how to apply and interpret numbers in real-world business ideas in our business statistics course. This course runs from October 7 - November 1, 2013.  It is taught by Mary I. Dereshiwsky. Dr. Dereshiwsky is Professor of Educational Leadership and Research at Northern Arizona University in Flagstaff, Arizona. She also serves as Chair of the Faculty Club for the Learning Resources Network (LERN).  In addition, she serves as online instructional evaluator for LERN’s Certified Online Instructor (COI) candidates. Dr. Dereshiwsky has been developing and teaching online courses in research methods and statistics since 1994. She holds a doctorate in Business Administration from the University of Massachusetts at Amherst. She is the author of two chapters in the recently published book Technology Leadership for School Improvement edited by Dr. Rosemary Papa. Her two chapters deal with design of creative online learning spaces and how to evaluate online instructors. Her other research and publication interests include understanding student perceptions of the online classroom and preparing students to succeed in online courses.
Qualitative Business Research
Words are powerful information sources for sound business decisions. As a business leader, you talk to others when you have a question or need to solve a business problem. They provide a richness of information that numbers alone cannot.  How can you effectively harness the power of words when you have a need to know something? Learn how to use qualitative methods (information in words) to make the best possible business decisions in our course.  This course runs from November 4 - 29, 2013.  Dr. Dereshiwsky is also the instructor for this course.
 
Participants in the Business Research Certificate Program will earn 4.8 CEUs (Continuing Education Units.)  REGISTER NOW!
 
 

Project Management Certificate Program

The University of Wisconsin-Stout Project Management Certificate Program is self guided in order to give participants the flexibility to complete the learning activities according to their schedules. There are no classroom sessions.

This innovative and collaborative education opportunity provides participants with a targeted and unique professional development experience that caters specifically to each individual's needs and their unique learning styles. For example:

  • The program is based on a skills–based assessment/evaluation from the participant, the participant's team members, project sponsors and direct management.
  • Following the assessment, the participant receives specific learning activities they are motivated to use, excited about and that will fill the skills gaps identified at the assessment stage

PMP Prep and Real-world Application

You can customize your project management training in various ways to make it as relevant to your goals as possible. Two popular tracks for past graduates have been either:

  1. Project Management Professional (PMP) certification prep track

  2. Select a project from within their organization to manage as part of their training

  • The real-world projects can be used to illustrate, apply, and practice project management principles in practical situations.
  • Using this real-world approach will enhance your learning and is a key component to what makes this project management certification training so valuable.

Why choose the Project Management Certificate from UW-Stout?

  • Our program has open enrollment — register at any time to begin
  • Customized course design based on identified professional goals and skill gaps
  • High-quality content based on the Project Management Body of Knowledge (PMBOK)
  • No classroom sessions — some graduates have chosen to complete their learning activities at a distance
  • Our entire training program can be conducted via online tools and resources if necessary
  • Our instructors use Skype, Web portals, email, and phone to remain in contact if meeting in person is unrealistic
  • Gain practical hands-on experience in managing a real-world project
  • One-on-one coaching with selected program instructor
  • Convenient, self-guided schedule

Participants in the Project Management Certificate Program will earn 5.6 CEUs (Continuing Education Units.)  REGISTER NOW!

 

Facebook for Business: Advanced Skills for Businesses and Organizations

Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. In includes the most current updates Facebook has made to Pages.  This course runs from October 7 - November 1, 2013.  It is taught by Jennifer Selke.  Ms. Selke is a nationally known expert, speaker and consultant in the area of social media.  She is a faculty member in the University of California Berkeley Graduate School of Education and is affiliated with the Berkeley Center for New Media. She received her Ph.D. in Educational Psychology from U.C. Berkeley. Jennifer is a licensed educational psychologist in private practice. Her technology interests have taken her into the blogging and social media world where she runs a popular blog. She speaks at national conferences on the subject of social networks, writes articles on the subject, and conducts webinars for professionals on the topic.

Facebook for Business Course Outline

Unit 1. Designing Your Facebook Page to Be a Marketing Platform
  • Optimize Facebook's settings and features to improve branding and find-ability
  • Learn how to use the Admin Panel and how to navigte around your Page as your Brand and as your Personal Profile.
  • Discover applications and design strategy that are necessary to get the most out of your Page
  • Learn how customized applications are developed and what they can do to increase business and fans
  • Discuss case studies and update your Facebook marketing strategy to fit your business goals
Unit 2. Sharing Content on Your Page that Increases Brand Engagement
  • Understand the elements in the share bar and how to more effectively use them: status, photos, links, tagging, etc.
  • Discover top sources for Page content that increases engagement and grows your fan base
  • Develop your own editorial calendar and learn if a team approach to posting and responding will work
  • Learn to analyze the content with Insights and analytics and discover what keeps people coming back to your page
Unit 3. Engaging with People on Facebook for Marketing and Customer Service
  • Learn how Facebook decides which of your messages makes it into your fan's timeline
  • Discover why engagement is so critical and how to get your fans involved in promoting your business
  • Understand how to effectively respond and moderate posts that are positive as well as negative
  • Discuss critical social media policies and strategies to have in place so you don't get blocked or disabled or hated by your fans
Unit 4. Promoting and Advertising Techniques to Increase Business and Expand Your Reach
  • Learn how to use Facebook Advertising and decide if it will work for your business goals
  • Discuss different types of promotions brands use to drive people to their Page
  • Discover the various types of social plug-ins that will help you bring your Facebook message to a wider audience on the web
  • Re-thinking your Facebook strategy now that you have gone through the class
  • Create a professional development plan to continue learning once the class end

Participants in the Facebook for Business will earn 1.6 CEUs (Continuing Education Units.)  REGISTER NOW!

 

Start Your Own Small Business

Learn how to take your dream of starting a business and put it into action.  In this class, you'll learn everything you need to know about starting a business.  You'll begin by discovering the tricks to picking the right opportunity for you.  Next, you'll learn how to develop proven marketing techniques to easily build sales.  Since every business needs money, we'll discuss traditional and nontraditional financing options.  Finally, you'll learn easy-to-implement employee-management procedures and how to write business policies that help you build your business.  As a business owner, you will need to manage all your limited resources.  One resource that often gets overlooked is your time.  In the final lesson, you'll learn time-management techniques especially for entrepreneurs.  While taking this course, you'll discover the secrets that separate the successful entrepreneurs from the struggling ones.  Start dates for this instructor led course are:  August 21st, September 18th, and October 16, 2013.  The instructor is Kris Solie-Johnson, chancellor and president of the American Institute of Small Business, best-selling author, educator, speaker, and mother of three, is an energetic and passionate entrepreneur. Her books are in public libraries, high schools, colleges, and military bases both nationally and internationally.  Solie-Johnson has an MBA in Venture Management from the University of St. Thomas and over 19 years of experience helping entrepreneurs reach their goals quickly through joint venture partnerships, creative marketing programs, and innovative financial options. She's dedicated to motivating and inspiring owners to achieve beyond their dreams.

This course runs for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when lessons are released. You will have access to all lessons until the course ends. However, the interactive discussion area that accompanies each lesson will automatically close two weeks after the lesson is released. As such, we strongly recommend that you complete each lesson within two weeks of its release.  The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks to complete all of your course work, including the final exam.            

Week One

Wednesday - Lesson 01

If you've dreamed about starting a small business but didn't know where to start, you've come to the right place!  In this first lesson, you'll learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.

Friday - Lesson 02

Today, you'll find out about the three different ways to start a business.  We'll explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.

Week  Two

Wednesday - Lesson 03

No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP).  Your USP is the reason a customer would do business with you instead of someone else.  In this lesson, you'll develop your USP. Then you'll discover the single most valuable asset in your business and how it can create all the wealth you'll ever want.

Friday - Lesson 04

Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail."  Today, you'll learn all the advantages of having a written business plan.  You'll see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important. 

Week  Three

Wednesday - Lesson 05

Once you've chosen the business opportunity you're going to pursue, you'll need to legally set up your company.  To do that, you'll have to choose whether to be an S-corporation, a corporation, or a limited liability company.  Each of these structures has advantages and disadvantages.  In this lesson, you'll find out how to decide which one would work best for you.

Friday - Lesson 06

Unless you have your own vault of money for marketing, you'll need to know the best way to spend limited resources to create the most sales.  As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing.  You'll learn about those things today as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.

Week  Four

Wednesday - Lesson 07

In this lesson, we'll continue discussing marketing as we explore the pros and cons of two main forms of it: advertising and publicity. We'll take a detailed look at free publicity because it's one of the most cost-effective ways to market your business.

Friday - Lesson 08

No one can run a business effectively without proper accounting and financial statements.  But few business owners take the time to understand the basics of bookkeeping.  Today, we'll walk hand-in-hand with an actual business owner as she sets up her accounting records.  By the end of this lesson, you'll know the basics of accounting and be able to analyze and develop your own financial statements.

Week  Five

Wednesday - Lesson 09

Most new business owners need to find money to start their business.  In this lesson, you'll find out the most common, traditional ways to fund a business and a few nontraditional ways as well.   Whichever method you choose, your desire to get your company going is what will make the difference.  Many people give up too soon or don't use the feedback from a funding source to improve their plan.  You don't have to be one of them!

Friday - Lesson 10

Employees can make or break a business.  Just think about businesses you wouldn't use again because of the service the employees provided.  Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis.  Hiring, training, motivating, and parting with employees are all complex processes.  Today, you'll learn tips that make them easier.

Week  Six

Wednesday - Lesson 11

Having effective business policies in place helps your business run efficiently.  It also gives your employees a framework for knowing what's expected of them.  By the end of this lesson, you'll be able to develop your own business policies, including sexual harassment and ethics policies.  We'll also discuss creating an employee manual.

Friday - Lesson 12

To ensure success, business owners need to be able to use limited resources efficiently.  In this final lesson, we'll focus on how best to manage your time, relationships, and personal financial position.  You'll leave this course knowing you've done all the preliminary groundwork to get your business off to a good start.

Participants in the Start Your Own Small Business will earn 2.4 CEUs (Continuing Education Units.)  REGISTER NOW!

 

Small Business Marketing on a Shoestring

When it comes to marketing for small businesses, money isn't everything! In this course, you'll learn how to use the same marketing tricks the big companies employ—without making a big dent in your wallet.  As you build your own customized marketing plan step-by-step, you'll discover how to attract your target audiences, entice customers to buy your product or service, and keep buyers coming back for more. In addition, you'll find out how to generate the referrals that are crucial to your company's success. You'll get tips on evaluating your tactics, tracking your results, and fine-tuning your approach so it gets better every year. Best of all, the small business marketing strategies you'll learn will fit into any budget—and some are even free! With the help of videos, spreadsheets, and hands-on activities, you'll build your skills in each lesson. You'll master cost-effective strategies including strategic partnerships, local marketing, search engine optimization, social networking, e-mail marketing, lead generation, and niche marketing. Along the way, you'll see many real-world examples from other small businesses much like yours. Whether you’re new to advertising or looking for a refresher, this course will make you a marketing pro. And by the time you're done, you’ll have a personalized plan of action for increasing your sales—all on a shoestring budget.  Start dates for this instructor led course are:  August 21st, September 18th, and October 16, 2013. This course is taught by Glynns Thomas has 20 years of advertising and marketing experience. She has worked for several of the world’s best-known advertising agencies and was a Vice President of Internet Marketing at Wells Fargo Bank. Today, she’s an independent small business marketing consultant and a volunteer with SCORE: Counselors to America’s Small Business, providing marketing advice to small businesses across the nation.

This course runs for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when lessons are released. You will have access to all lessons until the course ends. However, the interactive discussion area that accompanies each lesson will automatically close two weeks after the lesson is released. As such, we strongly recommend that you complete each lesson within two weeks of its release.  The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks to complete all of your course work, including the final exam.

 

Week One

Wednesday - Lesson 01

If you own a small business and need to stretch your marketing dollars, you’ve come to the right place! In today’s lesson, you’ll discover that you can promote your business effectively for just pennies—or sometimes even for free. The secret: a systematic marketing plan that targets your audience at every stage of the purchasing cycle.

Friday - Lesson 02

The first step in successful marketing is getting people to notice you—and today, we’ll look at three ways to achieve that goal. We’ll start by talking about how to create a great first impression, both in person and through your brand. Next, you’ll find out how to position yourself as an expert in your field. And finally, we’ll talk about using the media to promote your business.

Week  Two

Wednesday - Lesson 03

Want to stretch your marketing dollars to the max? Then put the power of partnerships to work for you. In this lesson, you’ll discover how to combine forces with other individuals or businesses to create exciting and effective marketing opportunities. In addition, we’ll talk about enlisting other people in your place-based marketing and word-of-mouth campaigns.

Friday - Lesson 04

These days, a Web site is an essential marketing tool for any business. And here’s the good news: You can create an attractive, professional-looking Web site quickly and easily, for only a few dollars. You’ll find out how in this lesson—and you’ll also learn the ins and outs of obtaining a domain name, getting a matching e-mail address, laying out your Web site, and finding a hosting provider if you need one.

Week  Three

Wednesday - Lesson 05

When you’re done creating your Web site, it’s time for the next step: drawing traffic to it. In today’s lesson, we’ll explore how to do this through on-page and off-page search engine optimization (SEO). In addition, we’ll look at pay-per-click ads, banner ads, classified ads, videos, and a host of other low-cost or free ways to draw attention online.

Friday - Lesson 06

Successful business owners master the art of finding and cultivating leads, and that’s what we’re going to talk about today. We’ll investigate everything from old-fashioned fishbowls to Facebook Business pages and Twitter, and we’ll talk about the pros and cons of e-mail and direct mail marketing. Whether you’re a traditionalist or a techie, you’ll find an approach that’s just right for you.

Week  Four

Wednesday - Lesson 07

Congratulations: You’ve scored a sale! Now, how can you keep your new customer coming back for more? In this lesson, we’ll talk about inexpensive or free ways to generate repeat sales. In addition, we’ll look at a variety of techniques for encouraging referrals—and finally, we’ll talk about capturing your customer information in a database.

Friday - Lesson 08

Some marketing efforts bring crowds of customers to your door. Others are a complete flop, wasting your time and money. How can you choose wisely? By doing some up-front analysis—and that’s what we’ll talk about today. When you complete today’s lesson, you’ll be equipped with all the tools you need to choose marketing tactics that have a high potential for success. In addition, you’ll learn why integrated marketing gives you the best results, and you’ll find out how to schedule a full year of marketing activities easily and efficiently.

Week  Five

Wednesday - Lesson 09

Sure, you want everyone to buy your product—but when you’re marketing, it pays to be exclusive. Today, you’ll find out why niche marketing can bring in more customers than mass marketing (and create a more loyal customer base as well). After that, you’ll learn how to use geographics, demographics, firmographics, psychographics, and behavioral data to create a marketing message that resonates with your target market.

Friday - Lesson 10

In this lesson, we’ll talk about key selling messages—those alluring words that overcome potential buyers’ objections and make them want to make a purchase immediately. You’ll learn how to identify the unique features of your business, how to create a competitive positioning statement, and—most important of all—how to identify the emotional benefits that motivate your buyers. By the time you’re done, you’ll be able to distill your new knowledge into a short, powerful message that will turn skeptical people into eager customers.

Week  Six

Wednesday - Lesson 11

Today, it all comes together! First, you’ll create the two final elements of your marketing plan: your business goals and your marketing goals. You’ll discover how to create goals that are clear-cut, realistic, and measurable, so you’ll be motivated to meet (or even exceed) the targets you set.  After that, you’ll roll all of your information into a single document that will be your blueprint for marketing success. With this marketing plan in hand, you’ll be ready to take your prospective buyers by storm.

Friday - Lesson 12

In our final lesson, we’ll talk about tracking—the secret to continually improving your marketing tactics and increasing your profits. You’ll learn how to create a baseline and compile reports that can highlight your marketing successes and point to areas where you can improve. In addition, you’ll discover different ways to track your campaigns—including the campaigns you might think are “untrackable.”

Participants in the Small Business Marketing on a Shoestring will earn 2.4 CEUs (Continuing Education Units.)  REGISTER NOW!

 

 

Building Teams that Work

Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.  Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting a number of people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.  This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential.  It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. Start dates for this instructor led course are:  August 21st, September 18th, and October 16, 2013. This course is taught by Vivian Harte.  As a professor at two colleges for over 14 years, Vivian Harte taught students how to build and maintain successful teams.  In the workplace, she helped teams create a city's strategic energy plan, write a state's recycling manual, organize and facilitate educational conferences for recycling coordinators, and make recommendations for improving college policies for faculty members. But perhaps her favorite work is interacting with students online to help them build the kind of teams that make a difference in workplaces across the country.

This course runs for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when lessons are released. You will have access to all lessons until the course ends. However, the interactive discussion area that accompanies each lesson will automatically close two weeks after the lesson is released. As such, we strongly recommend that you complete each lesson within two weeks of its release.  The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks to complete all of your course work, including the final exam.

 

Week One

Wednesday - Lesson 01

 If you're on a team, this course is for you.  Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In our first lesson, you'll learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

Friday - Lesson 02

Do you want to know the secrets of building passionate and dynamic teams?  It's not as hard as you might think—I promise. We'll begin today's lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, we'll discuss how to choose participants and clarify everyone's roles and responsibilities.

Week  Two

Wednesday - Lesson 03

Don't go into a team blind.  In this lesson, you'll learn all the stages that teams go through and how to move successfully through each one.  We'll also discuss the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements?  We'll also discuss how to approach them and get the best response.

Friday - Lesson 04

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. First, you'll find out what your specific leadership qualities are. Next, learn how to develop the two areas of leadership responsibility: designing and coaching. By the end of this lesson, you'll be confident enough to accept a leadership role with poise and purpose.

Week  Three

Wednesday - Lesson 05

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you'll measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Friday - Lesson 06

Have you ever attended a meeting that made you yawn and want to dash for the door?  Nobody likes to sit through those.  In this lesson, you'll learn how to avoid those types of meetings by understanding the ground rules.  We'll also talk about some of those first-day jitters every new team has.  Finally, we'll talk about the problems that derail meetings from their full potential.

Week  Four

Wednesday - Lesson 07

Your team exists in order to make good decisions and solve one or more problems.  Communication is the key to accomplishing both.  In this lesson, you'll learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Friday - Lesson 08

Your team's job is to deliver the project on time, within budget, and working well when it's first put into place. This is a lot of responsibility, and in order for the team to get going, it needs a plan. In this lesson, we'll talk about how you can create this plan. You'll also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Week  Five

Wednesday - Lesson 09

If you're a fan of all the technology gizmos on the market today, I think you'll really like this lesson. Have you heard of virtual teams? With these teams, members live and work in different places. Today, you'll discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Friday - Lesson 10

You have your team up and running, and all of a sudden, things start going awry.  Why?  You may be facing one of the many obstacles that teams confront.  It's better to know how to avoid negative traps before you fall into them.  In this lesson, you'll learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Week  Six

Wednesday - Lesson 11

In this lesson, we're going to deal with something that none of us likes very much—conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. Conflict is a natural part of dealing with other people, and it's typical in teams as well. We'll look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Friday - Lesson 12

How do you know your team is doing what it's supposed to be doing and if there's room for improvement?  The best way is to assess your team's progress and use different methods to realign when necessary. That's what we'll discuss today as we finish up the course.

Participants in the Building Teams That Work will earn 2.4 CEUs (Continuing Education Units.)  REGISTER NOW!