Heading

Focused Initiative/Goal/Objective:  To use a team approach in operations and management and to incorporate sharing of resources in regards to staffing, equipment and budget

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

• Hold monthly supervisors meeting to discuss needs and priorities

All

Capital equipment list developed.  Project list developed.

• Performed building inspections

Bob Dodge & Mark Wenzel – Custodial

Ongoing on a weekly basis.

• Attend weekly meetings with Student Life Services Management

Brad Juedes

Schedule work based on priorities discussed.

• Meet with Physical Plant staff, campus departments, DFD staff

All

Weekly with Physical Plant staff.  On-going with campus.

5.  Hold at least monthly Grounds, Building Maintenance and Administration staff meetings

Brad Juedes, & Dave Cutsforth

Generated new ideas – working on equipment workbook.

Outcome Indicators:

Responsible:

Data Used:

• Coordination of Upcoming work.  Set priorities, review objectives

All

Post meeting notes and project list.

• Identify cleaning needs, safety concerns, and maintenance requirements

Bob Dodge, Brad Juedes, Mark Wenzel,  Shirley Klebesadel

Review cleaning needs, safety needs and maintenance needs at monthly meetings

• Coordination of upcoming work and plan for future work

Brad Juedes

Project list and Physical Plant monthly Project Meeting

• Review campus project needs, new projects and un-funded facility needs

Shirley Klebesadel and Ted Hendzel

Small Project List.

Major Project List in progress.

5.  Solve up-coming problems and anticipate changing needs.

Brad Juedes, Dave Cutsforth

Post meeting notes.

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

Capital Equipment List

Replacement of Critical Equipment

Budgeted for Critical Equipment Replacement

Purchase Equipment

On Going

Project List

Coordination between Physical Plant Units

Met Budgeted Chargeback Requirements

On Going

Small Projects List

17 Small Projects Submitted & Approved

22 Projects Totaling $1.1 MM

On Going

Heading

Focused Initiative/Goal/Objective:  To use a team approach in operations and management and to incorporate sharing of resources in regards to staffing, equipment and budget

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

6.  Track budget to identify unmet needs

Dave Cutsforth

Monthly

7.  Promote assistance between departments.

Brad Juedes, Bob Dodge, Ed Todahl

Coordinate with Heating Plant to adjust start times to eliminate the need to operate two boilers for morning start up.

Outcome Indicators:

Responsible:

Data Used:

6.  Determine if redistribution of funds is required, or options we have to meet budget

All

Budget data

7.  Anticipate and meet Physical Plant needs

All

Projects completed; snow removal requirements met.

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

6.  Sharing of Employees Between Units

Grounds/Maintenance Units

Campus Requirements Met

On Going

7.  Return to Work Program

Custodial, Heating Plant, & Administration

Early return to work via light duty

On Going

8.  Continue CMMS Implementation

Provide access to workorders, to university business managers

Will go Live in resident halls

January 2007

Heading

Focused Initiative/Goal/Objective   To use a team approach in operations and management and to incorporate sharing of resources in regards to staffing, equipment and budget.

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

8.  Continue to improve communication and morale by striving to use TQM process

Brad Juedes

Asking for discussion and team involvement for shared resolution on problems and issues.  Informational meeting held daily.

9.  Building Maintenance Process Improvement Team

Brad Juedes

Meet Monthly

10.  Continue to upgrade CMMS reporting ability

Dave Cutsforth

Provide web access to work orders to Uiversity Business Managers

11. Place scrap metal recycling container on site

Bob Dodge

Complete

Outcome Indicators:

Responsible:

Data Used:

8.  Morale seems improved and many suggestions for improvements have been generated through team effort.  New ideas generated through team problem-solving, like website improvements, small landscape design changes to improve efficiency, continuing efforts with Athletics, Biology, and student organizations for additional labor support.

Brad Juedes

Weekly meeting notes.  Reduction of employee complaints.  All staff have voiced their opinions and continue to make suggestions for department efficiencies.

9.  Improve efficiencies in maintenance department

Brad Juedes

Improve services to the campus.

10.  Assist with decision making and planning process

All

Work in benchmarking data to help in operational decisions, in the future.

11.  Increase efficiencies by not having to leave campus to dispose of scrap metal

Bob Dodge

Time saved.

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

Overdue work order report

Number of outstanding work orders

Close outstanding work orders

Monthly

Heading

Focused Initiative/Goal/Objective:  Continue developing internal and external communication links for customers and Physical Plant Employees.

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

• Updated Physical Plant web page

All

Updated contacts, labor rates, fleet vehicle rates, Grounds article and Physical Plant forms.

• Sent e-mails to campus via Physical Plant Communications Person

All, Bob Dodge

Sent communications to the campus regarding academic building closing times for the semester, weekend openings, fire alarm repairs, chiller repairs, steam shutdown, furniture base needs for new furniture, staff member changes in buildings and remodeling projects.

• Supervisor weekly updates

All

Each unit provides information about major items addressed during the week

• Physical Plant Project List

All

Meet once per month to coordinate and review progress of projects

Outcome Indicators:

Responsible:

Data Used:

• Customer satisfaction

All

Survey every 5th work order in custodial, every 20th work order in maintenance

• Campus knowledge of Physical Plant Projects and duties

Ted Hendzel

Survey campus

• Physical Plant Employees updated

Ted Hendzel

Issue of supervisor updates and project list to staff for posting on bulletin boards.

4.  Coordination of Physical Plant Units

All

Project list updated and issued monthly.

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

Supervisor Weekly Update Notes

Issue to Campus Staff Weekly

On Going

Survey of Workorders

5th Workorder in Custodial

20th Workorder in Maintenance

Positive feedback from Customers

On Going

Set up and maintain additional PC for Building Maintenance

Improve communications for campus events and TMA

And Additional Computers in Building Maintenance

On Going

Heading

Focused Initiative/Goal/Objective:  Continue developing internal and external communication links for customers and Physical Plant Employees.

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

5.  Discussed and outlined Physical Plant Operations

Ted Hendzel, Shirley Klebesadel, Brad Juedes, Dave Cutsforth, Bob Dodge

Presented at EDGE program and ASLS Council.  Meet weekly and discuss unit operations with director.

6.  Hold unit staff meetings 

All

Grounds, Administration, Maintenance, meet regularly; Custodial and Crafts as needed.

7.  Work with Central Fleet

Dave Cutsforth

Update campus on changes to Fleet Policy and Operations

Outcome Indicators:

Responsible:

Data Used:

5.  Campus knowledge of Physical Plant Projects & Duties

Ted Hendzel, Shirley Klebesadel, Brad Juedes, Dave Cutsforth, Bob Dodge

Developing customer surveys and database to track and benchmark

6.  Pass relevant information on to staff 

All

Better informed staff

7. Governor’s Fleet Reduction

Dave Cutsforth

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

Grounds Purchased Radios

Improve safety, work efficiency and communications

Save time on wasted trips, and improve team work

December 2004

Implement I-Service Desk

In Process

Provide access to TMA Database, to Facilities Management

Improve time to issue work orders

Implemented Trial I-Service Desk Testing Converting from FMS to TMA work order reporting

July 2007

We are starting to use a Work Order Process Chart for renovation projects so that all people involved with the project can share the status of their work.  This chart lists all trades involved with the project and their current status on the project.  It is currently in draft form, and will be revised as we use it this semester

Improve Communications between workers

Share information about projects.

Ongoing.

Heading

Focused Initiative/Goal/Objective   

Continue developing internal and external communication links for customers and Physical Plant Employees

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

8.  Grounds 2010 Long-Range Planning on Web Site

Brad Juedes

Developed Plan for pages and content, completed long-range plan maps.  Working on layout.

9.  Provide access to TMA Database to Facilities Management

Dave Cutsforth

Transmitting work orders, on-line to Physical Plant.

10.  Attend project meetings, conduct site visits.

Shirley Klebesadel

Keep projects on track and communicate campus requirements to DSF, Contractors, Architect & Engineering Firms.

Outcome Indicators:

Responsible:

Data Used:

8.  Campus will be better informed.  Increase interest in projects and goals

Brad Juedes

Add a link to website to make it easier to find.  Will add a counter to the site to check frequency.

9.  Improve information transfer and time

Dave Cutsforth

Work Order information

10.  Information for Physical Plant Units and Campus

Shirley Klebesadel

Project List

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

Help provide better information for staff & students

Number of site visits to web page

Campus has better understanding regarding campus landscape project

Maintenance Supervisors meet weekly with Student Life Services.

Discuss projects and work orders

Better Customer Service

Ongoing.

Heading

Focused Initiative/Goal/Objective:  To continue to promote safety in the Physical Plant work environment

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

1.  Monthly safety topics are set by managers

All

Topics have been sent for 2004. 

2.  Distribute weekly safety fliers to each unit

Bob Dodge

Safety fliers have been distributed through 2006-07.

3.  Provide ergonomic work stations and equipment

All

1. Ordered different monitors because two employees had sore eyes.  2. Welding and grinding area has been relocated to improve air quality in building.  3. MSDS sheets – Handling chemicals -- (Heating/Cooling/Pool Chemicals)

4.  Casualty drills with Heating Plant Operators

Ed Todahl, Brian Lorenz

Outcome Indicators:

Responsible:

Data Used:

1.  Each unit has monthly safety meetings

Dave Cutsforth, Brad Juedes, Shirley Klebesadel, Bob Dodge & Ed Todahl, Brian Lorenz, Mark Wenzel

Update training files

Meet OSHA training requirements

2.  Post for all employees to see

Dave Cutsforth, Brad Juedes, Shirley Klebesadel, Bob Dodge & Ed Todahl

Cut down on workers compensation claims

3.  Better working conditions

All

Less lost time due to strains from equipment and environment

4.  First hand experience in handling emergencies

Ed Todahl, Brian Lorenz

All operators respond the same way to emergencies for safety.

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

2004 Safety Training Subject Calendar

Employee Safety Training Files

Meet OSHA Training Requirements

On Going

Top Safety, Top Performance and Top Health Fliers sent to all Units

More safety aware employees.

Convey different safety topics.

On Going.

When purchasing new equipment, we specify safety and ergonomically designed features to help reduce work-related fatigue and stress or injury from repetitive motion or poor body or back support.

Less injuries and lost time accidents.

Ongoing

Heading

Focused Initiative/Goal/Objective:  To continue to promote safety in the Physical Plant work environment

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

5.   Provide Safe Environment for Customers in Fleet Operation

Dave Cutsforth

Replace 15-passenger vans in our traveling fleet with safer vehicles.

Set up trailer towing training.

6.  Accident Report – Follow up safety training

Bob Dodge

Using video tapes to present safety subject

7. Outside Contractor Safety

Shirley Klebesadel

Re-enforce safety in our pre-construction meeting.

8.  New Grounds Safety Manual

Brad Juedes

Implemented in March 2006

9. Attended UW-Custodial Maint. Safety Workshops

Bob Dodge & Mark Wenzel

Held at UW-Oshkosh, October 11 & 12, 2006

Outcome Indicators:

Responsible:

Data Used:

5.  Safer Handling vehicles in an emergency

Government test data

6. Does it make a difference in work place safety

Bob Dodge

Less Accidents

7.  Safer work sites on campus

Shirley Klebesadel

Will keep all employees safer

8  Reduced injuries and excellent safety practices

Brad Juedes

Injuries are low in Grounds unit.

9. Ideas for a safer working environment

Bob Dodge, Mark Wenzel

Less accidents

Data Type- :

Benchmark:

06-07 Year End Results:

Target (for end of FY 06-07 unless stated):

Near Miss and Safety Concern Forms are available for staff to use.

Safer work environment

Used Campus Wide

Ongoing

Heating Plant has an operator’s manual with safety and operational materials in it.

Safer work environment

Ongoing

Safety Training is recorded in TMA, providing records to supervisors

Keep track of Safety Training

On Going

Heading

Focused Initiative/Goal/Objective:  To deliver facilities management services in an efficient cost-effective manner.

Implementation Strategies:

Responsible:

Progress (current as of                              ): 

1.  FacMan data

Shirley Klebesadel, Mike McCluskey, Brad Juedes and Ted Hendzel

Data being reviewed and updated.

2.  TMA System upgrade

Ted Hendzel, Dave Cutsforth

Upgrade on-going. Implementing key module.

3.  Continue with energy conservation measures

All

Sent e-mails to staff about energy conservation.  Worked with power company for a better rate.