The mission of the University of Wisconsin-Stout Physical Plant is to provide the university and community with the highest quality facilities and physical environment for learning, living and working, by maximizing available resources and technology.
Employees working together for service excellence and innovation.
Promote a safe, clean, healthy, comfortable, and aesthetically pleasing environment.
Provide excellent customer service. Customer satisfaction is essential to our success, and every effort will be made to serve our customers and maintain our facilities with respect, courtesy and a positive attitude.
Promote and provide communication within the University Community.
Provide employee development, which contributes to excellence in performance.
Facilitate the efficient and effective management of available resources.
Provide benchmark and comparative data to target areas for improvement.
Promote cooperative work among departments campus wide.
STRATEGIES AND OBJECTIVES FOR 2009 - 2010 |
1. Continue to use a team approach in operations and management and to incorporate sharing of resources in regards to staffing, equipment, and budget.
This will be accomplished by holding regular staff meetings, at which time needs and priorities will be reviewed, and we will promote cooperative work efforts within and between units. As a department, we will work to anticipate changing needs in time to develop new programs, services, and strategies to acquire needed tools or technology. This will give us the ability to identify equipment that can be utilized in all units and transfer funds to appropriate units.
Measuring will be done in terms of how successful we are in assisting each unit. Some examples are snow removal, athletic field maintenance, parking lot maintenance, Computerized Maintenance Management System, implementation and budgeting funds for new needs, moves and remodeling projects, and departments across campus. We will utilize TMA work orders to track assistance given by each unit.
2. Continue improvement of internal and external communication with customers and Physical Plant employees.
A communications person will continue to send e-mail to the campus and publications to the Community News. The Physical Plant Web Page will be kept current to further Physical Plant Communications. Surveying our customers and asking for feedback about our services will provide measurement.
Increase computer accessibility and training for all Physical Plant Employees.
3. Continue to promote a healthy, safe, working and living environment on Campus and in the Physical Plant.
Each unit will provide a minimum of a monthly safety-training topic, as well as other ongoing training for our staff.
Will use the Hazard/Near Miss reporting form, and distribute weekly safety fliers to employees.
Safety and training files have been set up to help in measurement of our success. These files will stay with the employee as long as they are employed in the Physical Plant.
4. Deliver facilities management services in an efficient cost-effective manner.
In an effort to identify deferred maintenance needs, facilities audits will continue to be performed utilizing the FacMan Computer Module.
Measurement will be based on the number of projects that are initiated, in comparison to a lower preventative maintenance backlog.
Work on gathering measurement data utilizing TMA, FacMan and APPA Survey, in order to target areas for improving Physical Plant services by comparing our operation to similar universities.
Maintain or improve existing BTU/GSF ratio.
Manage the annual Electrical Peak Demand.
Keep up with cost efficient technology to improve work process and information flow.
Building Maintenance and Grounds each have a Process Improvement Team to work on issues.
Monitor energy usage per Governor’s mandate.
Process Improvement Plan
Physical Plant
2009 -- 2010
1. Continue to look for ways to enhance each unit’s efficiencies; with student employment, and electronic time keeping.
2. Issue Work Orders electronically to Technicians
3. Implement TMA Warehouse in SLS Warehouse, Custodial and Maintenance. The Auto Shop will be a test.
4. Update TMA equipment records and locations to ensure service histories and associated costs are accurate and current. Keep equipment records accessible for replacement consideration during capital planning.
5. Reduce unplanned maintenance work order completion times for Student Life Services and University Dining Services, when compared to same 2008-2009 data set.
Training & Development Plan
Physical Plant
2009 – 2010
1. Provide enhanced safety awareness, which involves immediate refresher training for all academic custodial staff members who have reportable accidents.
2. Grounds Unit will continue to have all employees complete the Grounds Safety Procedures Program. Annually and bi-annually, all employees will read and understand Safe Operation Manuals for all equipment they operate, before operation of that equipment.
3. Provide Asbestos O&M refresher and Asbestos Awareness training for employees.