NWMOC Tech College Partner WITC Streamlines Admissions Process

Profile

Location: Ashland, New Richmond, Rice Lake, Superior, Wisconsin
Headquarters: Shell Lake, WI
Years in Business: Ashland (1920), New Richmond (1967), Rice Lake (1941), Superior (1912), Shell Lake Administrative Office (1973)
No. of Employees: 401 Full-time

Products: Over 90 Degrees and Certificate Programs

NWMOC Projects: Value Stream Mapping of Admissions Process

Situation

Former WITC President Chuck Levine heard an NWMOC presentation on Value Stream Mapping and thought it might be helpful for their Student Services area. Craig Fowler, WITC campus administrator, thought the timing was right because they were currently in transition with the Dean of Students, so he volunteered the Rice Lake campus. All 40 Student Services employees attended the overview class and decided to focus on their Admission procedures because a potential student's first contact with WITC occurs during the admission process. 

Project

Craig Fowler worked with NWMOC project managers Aaron Bialzik and Kelly Sullivan to begin the project and then turned it over to Todd Solberg, his newly appointed Dean of Students. Todd and six other team members wanted to make the admission process more student friendly by reducing the paperwork, the number of files accessed, and the time it took to notify students of their acceptance.

Results

• Decreased admission notification from 14 days to 2 days
• Decreased files accessed from 11 to 6
• Decreased paperwork time from 9 days to 1 day
• Increased mailing of matriculation letters from twice a week to daily