Registration and Records office to receive state honor for excellence

February 26, 2014

The Registration and Records office at University of Wisconsin-Stout will be honored at the Thursday, March 6, meeting of the UW System Board of Regents with one of three Academic Staff Awards for Excellence.

"These award winners reflect the high caliber and dedication of our academic staff systemwide," said Regent Tracy Hribar, chair of the selection committee. "Their commitment to academic quality and student success is inspiring, and we are honored to recognize their wide-ranging and significant accomplishments on behalf of our students and campus communities."

"This award would not have been possible without the hardworking, dedicated staff in Registration and Records," said UW-Stout Registrar Scott Correll. "It is an honor to be commended for our efforts serving the university community and furthering the mission of UW-Stout."

The Registration and Records staff. See end of story for caption.In nominating Registration and Records for the award, Chancellor Charles W. Sorensen said the office is "committed to serving and meeting the needs of UW-Stout's diverse student base. They have responded to students' changing needs by revising processes and enhancing the services provided."

During the past three years, the office, in room 109 Bowman Hall, has undergone a complete transformation to better respond to the changing needs of students, graduates and the public:

  • Lystra YatesA challenge for every university is maximizing course attendance while minimizing efforts to accomplish the task. Three years ago, UW-Stout was processing more than 36,000 add cards through in-person registration to allow more students to enroll in particular classes. The office used an electronic solution to eliminate the manual tasks. Today, students are moved from the waiting list into the course after each course drop to maximize capacity. The process allows departments to better determine course demand, reallocate resources and plan for the hiring of additional staff when necessary.
  • Obtaining an official transcript from UW-Stout used to involve 12 steps that started with a paper request form and could take up to three weeks. The office switched to an online service that automated handling the transcript requests and processing payments. The office has gone from processing 50 transcript requests a day to nearly 200, and the university is saving money.
  • Technology helped the office reduce the time to send diplomas. Previously, UW-Stout often used the 45 days it is allowed after the end of a term to award diplomas. The office found that all degree audits could be run simultaneously and electronically. Instead of two staffers working for two weeks to hand-calculate student records, 1,500 graduates could be processed in five minutes. Now, two-thirds of diplomas are awarded within four days after final grades are entered.

UW System logoOther initiatives include hiring a full-time military education benefits coordinator and improving services for veterans. The office provided consulting to a newly formed university in Azerbaijan on implementation of an integrated and relational student information system modeled after the new system at UW-Stout.

After enhancing services, the office earned two Models of Efficiency awards from University Business Magazine.

The other Academic Staff Award winners are Bonnie Isaacson, UW-Eau Claire Academic Affairs program assistant, and Ron Zimmerman, director of the UW-Stevens Point Schmeeckle Reserve. Each winner receives a $5,000 award for professional development to enhance his or her program or function.

Academic staff members and programs from each of the UW institutions were nominated for this year's awards.

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Photo caption

The UW-Stout Registration and Records staff, front row, from left, Jennifer Swoboda, Marianne Neidermyer, Beth Uetz, Vicki Anderson, Valerie Mardis and Darci Ward. Back row, from left, John Bensend, Josh Lind, Scott Correll, Judy Countryman, Andrew Mercil and Kathy Sveum. Missing from the group but pictured below that photo is staff member Lystra Yates.