STAR Employment Opportunities

Director of STAR

The STAR Director is responsible for overseeing the functions of STAR and communicating on a regular basis with various T&N and STAR employees. Responsibilities include coordinating STAR training week, setting up regular meetings with STAR managers, and coordinating policies and procedures amongst STAR departments.

Qualifications

The position is open to all student managers of STAR. Applications will be taken, interviews will be held by current Director and a staff member from T&N. The final decision will be made by the staff supervisor of STAR with input from the current Director. Once selected, the current Director will work closely with the new director in general rules, procedures, guidelines, and the future of STAR for an amount of time until the transition is made.

Duties

The STAR Director generally has the following duties.The Director may also need to occasionally

  • Coordinate annual STAR training week for new employees.
  • Meet weekly with the T&N Director to communicate ideas generated by STAR Managers and other STAR employees.
  • Meet with the STAR Associates and STAR Managers on a weekly basis.
  • Make presentations about STAR to the University, T&N, or STAR employees.
  • Work with STAR Managers to develop training for STAR Associates.
  • Promote and maintain communication between T&N and STAR.
  • Enforce STAR work practices.
  • Attend additional STAR meetings as required.
  • Additional duties as assigned.

Reports To

T&N Director

Evaluation

Performance Evaluations done by the Managers and the T&N staff supervisor.

Hourly Wage

Starting at $12.00 per hour.

Career Path

After a period of service, the STAR Director is eligible to move laterally into other STAR positions. These moves could include both technical and management positions.



Helpdesk Manager

Helpdesk managers perform administration work managing student technicians and helpdesk procedure.Responsibilities of helpdesk managers include resolving disciplinary and procedural problems, planning policies and procedures, resolving procedural and technical errors, and assisting helpdesk technicians as needed in a day-to-day environment.STAR maintains two helpdesk manager positions, which have shared, and unique duties. These roles, which include the Resources and Communications Specialist and Recruitment and Training Specialist, have equal importance and authority.

Qualifications

This position is open to all STAR employees who have worked as a helpdesk technician for at least one year.Helpdesk Managers should have considerable experience in helpdesk procedure and policy.Upon the opening of a position, applications will be accepted, and the STAR Director and current Help Desk Managers will conduct interviews. Once selected, the current Helpdesk Manager will work closely with the new Helpdesk Manager in general rules, procedures, guidelines, and the future of STAR for an amount of time until the transition is made.

Shared Duties

Each of the Helpdesk Managers may share the responsibilities of each role as needed.Additionally, both positions share the following responsibilities:

  • Communicating policy through organization levels through email and personal contact.
  • Participating in overall planning of policy and procedure of helpdesk.
  • Resolving disciplinary and procedural problems
  • Resolving technical errors and assisting helpdesk technicians.
  • Coordinating changes and policies between full-time and student staff.
  • Additional duties as required.

Resources and Communications Specialist

The resources and communications specialist oversees the administrative and procedural processes within the helpdesk.Responsibilities include generating the semester schedule, coordinating the evaluation of employees each semester, and providing regular updates to staff through communications and meetings as required. The Resources and Communications Specialist should focus a majority of their time on the development of employees with more than one semester of experience at STAR. Specific duties include:

  • Coordinating the scheduling process at the beginning and throughout each semester.
  • Communicating updates and changes to employees through regular communications.
  • Scheduling and organizing employee meetings.
  • Coordinating the regular evaluation of employee performance.
  • Supporting employees with additional assistance as needed.

Recruitment and Training Specialist

The recruitment and training specialist oversees the recruitment and training process within STAR. The manager primarily focuses on employees who have less than one semester of experience at STAR.Responsibilities include coordinating the recruitment and hiring of new employees, coordinating employee training, and maintaining training documentation. The Recruitment and Training specialist should focus a majority of their time on the development of new employees.Specific duties include:

  • Coordinating new employee training.
  • Coordinating helpdesk applications and scheduling interviews.
  • Maintaining all STAR training documentation.
  • Supporting employees with additional training throughout the semester.
  • Coordinating the evaluation of new employees after the first 4-5 weeks of employment.

Reports to

STAR Director and Director of Telecommunications and Networking

Evaluation

The STAR Director and T&N Supervisor conduct performance Evaluation.

Hourly Wage

Starting at $9.50 per hour.

Career Path

After a period of service, the STAR Helpdesk Manager is eligible to move vertically into the STAR Student Manager position or laterally into other STAR positions. These moves could include both technical and management positions.


Help Desk Technician

Summary

The STAR Help Desk Technician is responsible for answering a wide variety of questions about computers and other technical equipment serves the U-Stout campus community.  Clients include students, faculty, and staff.  The STAR Help Desk Associate assists clients in person, over the phone, and via e-mail.

Qualifications

Help Desk Technicians should have good interpersonal and communications skills as well as the ability to work in a team environment. Technicians should also possess the ability to troubleshoot complex problems and learn technical and procedural systems quickly. Technicians must be currently enrolled as a student at UW-Stout. Job experience in customer service and technical positions is a plus, but is not required.

Duties

  • Provide exceptional customer support in a professional team-based environment.
  • Troubleshoot and solve technical problems that arise with students, faculty, and staff computers and other technical equipment.
  • Communicate with full staff and other departments through job tickets and other forms of communications.
  • Document customer service and technical problems and resolutions through job tickets.
  • Assist in the training of fellow employees.
  • Train incoming students on the proper laptop usage and provide information about obtaining support.
  • Perform additional tasks as requested.

Reports to

Help Desk Manager and STAR Director

Evaluation

Performance evaluation done by Help Desk Manager

Hourly Wage

Starting at $8.50 per hour

Career Path

After a period of service, the STAR Help Desk Associate is eligible to move vertically into the Help Desk Supervisor position or laterally into other STAR positions. These moves could include both technical and management positions.


PC Repair Manager

Summary

The STAR PC Repair Manager is responsible for the daily operation of the STAR Desktop Support function. The STAR Desktop Support area handles hardware and software installations, hardware and software troubleshooting, and software installations on U-Stout Campus faculty and staff.

Qualifications

This position is open to all STAR employees who have worked as a help desk technician for at least one year. The PC Repair Manager should have considerable experience in Help Desk procedure and policy as well as experience in the STAR Desktop Support area. Upon the opening of a position, applications will be accepted, and interviews will be conducted by the STAR Director and current Help Desk managers. Once selected, the current PC Repair Manager will work closely with the new PC Repair Manager in general rules, procedures, guidelines, and the future of STAR for an amount of time until the transition is made.

Duties

  • Ensure smooth daily operations, including personnel, supplies, and equipment.
  • Schedule STAR Desktop/Lab Support Specialists and assure adequate staffing.
  • Work with T&T&NN management to communicate ideas and comments of the STAR PC Repair Associates.
  • Maintain an orderly environment for STAR PC Repair Associates.
  • Provide timely billing verification, as required, to the T&N business office, and train the STAR PC Repair Associates in these procedures.
  • Conduct regular STAR PC Repair meetings to build team identity and enhance communication.
  • Attend regular STAR meetings as required.
  • Perform additional tasks as requested.

Reports to

Star Director and Director of Telecommunications and Networking

Evaluation

Performance Evaluation is done by the STAR Director and T&N Supervisor.

Hourly Wage

Starting at $9.50 per hour.

Career Path

After a period of service, the STAR PC Repair Manager is eligible to move vertically into the STAR Student Manager position or laterally into other STAR positions. These moves could include both technical and management positions.


PC Repair Associate

Summary

The STAR PC Repair Associate is a technician who provides maintenance for campus computers, including T&N offices, U-Stout Campus Computer Labs, as well as faculty and staff offices. Maintenance includes hardware and software installation and troubleshooting.

Qualifications

PC Repair Associates should have excellent communication, time management, and organizational skills, along with the ability to work in a team environment. Associates should be well versed in Windows, OS, and mobile devices, with, at a minimum, basic PC or Mac troubleshooting skills. Knowledge and skills in software is also required. Associates should be eager and willing to learn. He or she should have an understanding of the goals of STAR and Desktop/Lab Support.

Duties

  • Provide exceptional customer support in a professional team-based environment.
  • Set up appointments to troubleshoot and resolve technical problems.
  • Upgrade hardware and software as the need arises.
  • Verify correct documentation of customer workstation information on appropriate sheets.
  • Document machine repair and maintenance in through the ticket system.
  • Maintain communication with clients, STAR and T&N staff and fellow PC Repair Associates.
  • Attend STAR PC Repair meetings and other STAR meetings as required.
  • Perform additional tasks as requested.

Reports To

STAR PC Repair Manager and/or T&N Supervisor

Evaluation

Performance evaluation is done by the STAR PC Repair Manager.

Hourly Wage

Starting at $8.50 per hour.

Career Path

After a period of service, the STAR PC Repair Associate is eligible to move vertically into the STAR PC Repair Manager position or laterally into other STAR positions. These could include both technical and management tracks.


Quality Assurance Technician

Summary

The STAR Quality Assurance (A) Technician is responsible for supporting the operations and procedures of the Help Desk and staff.QA Technicians process and stock inventory, provide quality assurance on returned and repaired computers and accessories, and perform additional tasks to ensure the smooth operation of help desk procedures.

Qualifications

A Technicians should have good interpersonal and communications skills as well as the ability to work in a team environment as well as independently. Technicians should possess a high attention to detail and the ability to quickly learn processes and procedure.

Duties

  • Inspect and process returned loaners and accessories.
  • Provide quality assurance on returned and repaired computers.
  • Check and fill inventory in walkup help desk.
  • Inventory area computers and computer accessories.
  • Perform additional tasks as requested.

Reports To

A Supervisor and STAR Managers

Evaluation

Performance evaluation is done by the QA Supervisor.

Hourly Wage

Starting at $8.50 per hour.

Career Path

After a period of service, the STAR A Technician is eligible to move vertically or laterally into other STAR positions. These could include both technical and management tracks.



Telecommunications and Networking Manager

Summary

The T&N Manager is responsible for hiring, scheduling, and coordinating T&N Student technicians. The T&N Manager is responsible for overseeing the daily operations of the T&N department.

Qualifications

The T&N Manager should have experience working for the T&N department and should possess good communication, customer service, and troubleshooting skills. Technicians must also be able to handle some physical labor.

Duties

  • Oversee the hiring and coordinating of T&N student technicians
  • Develop a semester employee schedule
  • Coordinate and distribute tickets and jobs to student technicians
  • Activate campus phone and Ethernet connections.
  • Troubleshoot phone and network connectivity problems.
  • Perform additional tasks as requested.

Reports To

STAR Director and T&N Director

Evaluation

Performance evaluations are done by the department supervisor and input from other student associates.

Hourly Wage

Starting at $9.50 per hour.

Career Path

After a period of service, a STAR T&N Student Manager is eligible to move vertically or laterally into other STAR positions. These could include both technical and management tracks. 


Telecommunications and Networking Student Technician

Summary

A T&N Student Technician is responsible for the installation, repair, and testing of voice and data systems for campus faculty and staff.

Qualifications

The T&N Student Technician needs to be a good problem solver, and quick learner with good customer service skills. Technicians must also be able to handle some physical labor.

Duties

  • Activate campus phone and Ethernet connections.
  • Troubleshoot phone and network connectivity problems.
  • Pull and install cable.
  • Perform additional tasks as requested.

Reports To

STAR Telecommunications and Networking supervisor/manager

Evaluation

Performance evaluations are done by the department supervisor and input from other student associates.

Hourly Wage

Starting at $8.50 per hour.

Career Path

After a period of service, a STAR T&N Student Technician is eligible to move vertically into the STAR T&N Manager or laterally into other STAR positions. These could include both technical and management tracks.