FAQs about Fetch it for me and UW Libraries Direct

Policies  

Workflow

Tools

Am I eligible?

Students, staff, and faculty (including emeriti) are eligible to use Fetch it for me and UW Libraries Direct. Students must be enrolled for at least one credit (thesis-only students please contact the Graduate School about enrolling in TRDIS 700 - Library Research).

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Does it cost anything?

No, Fetch it for me and UW Libraries Direct are free to all eligible users. However, any fines related to late, lost, or damaged items will be billed to the requesting patron.

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Are there restrictions?

In order to get the item you request it must be:

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Can I get Stout textbooks?

No. Course textbooks must be rented from Instructional Resources Service (IRS) / Textbooks or, if required by your instructor, purchased. Please note that ILL cannot provide book loans for an entire term.

Distance patrons who need rental textbooks mailed to their home address must use the IRS DE Textbook Request form.

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Can I get Stout library items?

Yes! Our service now includes (actually, it starts with) items held at the University Library. We will scan print journal articles and book chapters from our collection and electronically deliver them to your ILLiad account. We will also pull requested books and AV items from our shelves and place them on hold* for you at the Circulation Desk. We’ll send you an email notice when the requested item is available for download or pickup.

*Faculty/staff can also request delivery to their department mailbox.

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What’s the difference between Fetch it for me and UW Libraries Direct?

Fetch it for me supplies copies (articles, chapters, etc.) and loans (books, AV, etc.) of items held by the University Library (campus document delivery) and a global network of more than 70,000 lending libraries and document vendors (interlibrary loan).

UW Libraries Direct is the automated UW System library borrowing network. UWLD libraries share catalog and patron information, which allows patrons to submit direct requests (not mediated by interlibrary loan staff) for books and AV from any UW System library. Requested loans are delivered via courier to the UW System library of your choice within 1-3 business days.

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How do I submit a request?

Fetch it for me

Use ILLiad to submit all copy requests.Loan requests can be submitted from ILLiad or our catalog. ILLiad requests can be entered manually or from the Find It! button in databases (for articles and book chapters) and WorldCat (for books and AV). You can also configure Google Scholar to display Find It! and link search results to our local holdings and ILLiad.

UW Libraries Direct

Use the UWLD catalog to submit loan requests (UWLD does not support copy requests):

  • Run a search, click the item you want. A detailed record opens.
  • In the Actions box, click Make a Request.
  • Login and select Request from another UW System Library.
    If available at Stout, you will have the option to select Fetch it for me.
  • Complete the form and click Submit.

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Did my request go through?

Fetch it for me (ILLiad)

On the menu screen, click "Pending Requests." If the request appears there, it was accepted.

UW Libraries Direct (My Account)

If “Your request was successful” displays at the top of the screen, it was accepted.

If you have trouble submitting a request, please contact the ILL office at 715/232-1112 or docdel@uwstout.edu.

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How long before I get my item?

Most items arrive within 1-5 business days. Some ILL items can take 1-2 weeks or longer.  Item availability, lender policies and processing time, as well as transit time, can each delay the overall turnaround time. If you need an item by a specific date, please be sure to include that information in your request!

  • If an item is not in our local collection, we request it from another library or vendor.
  • We source items from the quickest and lowest cost supplier available.
  • When your item is available for download or pickup, we will send you an email.
  • If we can’t get your item or it’s taking longer than expected, we will contact you.

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I’m a Distance Patron. Will you ship items to me?

Yes, but you must request from ILLiad (not UWLD) so Stout library staff can field your request appropriately. Be sure to confirm that the address in your ILLiad account is correct. If it’s not, please include the correct address in your request notes.

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How do I renew my item?

Interlibrary Loan items (not from Stout or another UW library)

Contact the ILL office at docdel@uwstout.edu or 715-232-1112.

  • Contact us before the due date.
  • Each transaction is eligible for one renewal request, to be granted only if the lender approves. 
  • Renewals are not guaranteed—some lenders do not grant renewals.

UW-Stout and UW System items

You can renew Stout items and items from other UW libraries online via My Account.

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What is My Account?

My Account is your primary library patron account. It lets you view current transactions and due dates, track pending requests, and renew items from Stout or other UW libraries.

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What is ILLiad?

ILLiad is the software we use to facilitate the Fetch it for me service. ILLiad provides eligible users with an online account for submitting requests, downloading article and chapter scans, and viewing current and past Fetch it for me transactions.

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Can I view my ILLiad transactions in My Account?

No. ILLiad and MyAccount are different software systems. Transactions placed in one system can be viewed only in that system.

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Why can't I login to ILLiad?

First check the following:

  • Did you enter your 7-digit Stout ID and last name in lowercase?
  • Are you enrolled in classes?
  • Do you have an overdue item?

 If you still have login trouble, please contact the Interlibrary Loan Office.

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What is your contact info?

Interlibrary Loan Office
123 Swanson Library & Learning Center
715/232-1112
docdel@uwstout.edu

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