SRVM Sevice Management


SRVM-546 Seminar in Training and Development (1 cr.)
Definition and analysis of high performance service management best practices.

SRVM-620 International Service Concepts (3 cr.)
Fall and Spring
National and cultural constraints and expectations that impact planning, execution and evaluation of service quality. Cultural, business, managerial, and behavioral foundations supporting success in an international service context.

SRVM-621 Customer Interaction Center Management (3 cr.)
Spring
Introduction to evaluation, design, maintenance, and management of online telephone technology to provide customer service solutions for industry in customer interaction centers.

SRVM-681 Special Problems in Service Management (1-3 cr.) R