"The single biggest problem in communication is the illusion that it has taken place."
George Bernard Shaw


  • Stay focused on the task at hand.
  • Start sentences with "I" rather than "you" to avoid sounding confrontational.
  • Avoid the words "never" and "always."
  • Practice active listening.
  • Allow everyone to speak without rushing them.
  • Be calm, high emotions degrade communication.
  • Stay positive and be encouraging.
  • Voice your feelings and opinions.
  • Pay attention to your non-verbal communications.
  • Make eye contact.