Dr. Betsy A Pudliner

School of Hospitality Leadership
College of Education, Hospitality, Health and Human Sciences

Office: 443 Heritage Hall
Email: pudlinerb@uwstout.edu
Personal website: www.bapudliner.com/

Brief Biography

My name is Betsy A. Pudliner. I have worked in the Tourism Industry for over 30+ years and devoted my studies to this area. My own Hero's Journey has taken me to more than 44 of the continental United States, Germany and I have lived in Scotland for six and half years.

Teaching Interests: I believe that learning, education is about gaining insight into past/present knowledge but, also, about gaining confidence to use information in your own daily lives to achieve professional/personal goals and aims. I believe we seek understanding to develop a particular lifestyle that benefits ourselves as well as others. I believe that anything is an achievement, even a degree or complete failure. We must, as individuals, see the good in any situation and capitalize on the knowledge.

Research Interests: My research interests are focused in the field of tourism, technology and relationship management. They include marketing, branding, e-Marketing, e-Branding, e-Tourism, value chain management, and consumer behavior. These interests extend to Internet/WWW development for hospitality/service sectors, especially small firms and entrepreneurs; Social marketing and media; database management and profit analysis, industry and consumer relationship building, cultural power promotion, training and development through e-Learning, virtual environment development and reflective practice.

Education

    • Ph D Research, Department of Hospitality and Tourism Management
      University of Strathclyde
      Glasgow, Scotland, 2007
    • MS Man, Environment Relations
      The Pennsylvania State University
      University Park, PA, 2000
    • AS Accounting
      Northern Virginia Community College
      Alexandria, VA, 1993
    • BS Hotel, Restaurant and Institutional Management
      The Pennsylvania State University
      University Park, PA, 1986

Work Experience

    Academic - Post-Secondary

      • Eastern Illinois University, School of Family and Consumer Sciences
        Assistant Professor – Hospitality Management
        2007 - 2013
      • University of Strathclyde, Department of Hospitality and Tourism Management
        Graduate Assistant, Instructor, Tutor
        2000 - 2006
      • The Pennsylvania State University, Centre for Hospitality, Recreation and Tourism Outreach and Research
        Graduate Research Assistant
        1996 - 1999
      • The Pennsylvania State University
        Graduate Teaching Assistant
        1996 - 1999
      • Pennsylvania State University
        Various student worker positions: Food Service, Alumni Call Center
        1982 - 1986

    Industry

      • The Hampton Inn
        Guest Service Representative
        1997 - 2000
      • The Penn State Scanticon Conference Center
        Guest Service Representative/Supervisor; General Cashier/Accounting
        1994 - 1997
      • Days Inn Connecticut Avenue (Promotion)
        Income Auditor, Accounts Receivables, Employee Representative, Human Resources, Sales Coordinator, Front Office/Reservations, Head Cashier and Assistant to the General Manager
        1993 - 1994
      • Best Western Springfield Inn
        Sales Coordinator
        1992 - 1993
      • American Council of Life Insurance, Non-Profit
        Accounts Payables
        1991 - 1992
      • The Mayflower Hotel
        Credit Manager; Assistant Food and Beverage Cost Controller
        1990 - 1991
      • Vie de France Restaurants
        Assistant Restaurant Manager
        1988 - 1989
      • Marriott’s Griffin Gate Resort
        Assistant Housekeeping Manager
        1987 - 1988
      • Mcdonald’s Corporation
        Food Service Employee
        1979 - 1983

Intellectual Contributions

    Book Review

    • Pudliner, B. A. (2009). Review of Partnerships: Machines of Possibility by Niels Akerstrom Anderson. , 1(1), 95-104, Journal of Policy Research in Tourism , Leisure and Events.

    Photographic

    • Pudliner, B. A. (2008). Burns Cottage, Alloway (p. 10) and Graves of Robert Burn’s Parents (p. 27) (Photographic). IN Sutherland, J. D. (Eds), [the] Life and Works of Robert Burns (an Appletree Pocket Guide) , Appletree Press, Ltd.
    • Pudliner, B. A. (2007). 2007-2011 Schmap Edinburgh Guide (Photographic). (Third).
    • Pudliner, B. A. (2007). 2007-2011 Schmap Glasgow (Photographic). (Third).
    • Pudliner, B. A. (2007). Honoring Lincoln’s Heritage; honoring rural heritage (Photographic). .
    • Pudliner, B. A. (2006). 2006-2011 Schmap Edinburgh Guide (Photographic). (Second).
    • Pudliner, B. A. (2006). Antithesis (Photographic). .

    Journal Article

    • Pudliner, B. A. (2007). Alternative Literature and Tourist Experience: Travel and Tourist Weblogs. Journal of Tourism and Cultural Change, 5(1).
    • Pudliner, B. A. (Unpublished). Tourist Weblogs: Understanding experience through the art of journaling. IN Kline, S. (Eds), .

    Dissertation

    • Pudliner, B. A. (2006). Analysis of Technology Facilitated Relationship Building in the Context of the Scottish Tourism Industry (Dissertation). , Glasgow, Scotland.: University of Strathclyde.

    Master's Thesis

    • Pudliner, B. A. (2000). An Exploratory Analysis of US Tourists’ Level of Interest in Sixteen Cultural Attributes on Three Caribbean Islands (Master's Thesis). , University Park, PA: The Pennsylvania State University.

    Reading Packet

    • DeMicco, F., & Pudliner, B. A. (1998). HR&IM--International Cuisine at the Hotel School Les Roches and Hotel Institute, Montreux, Switzerland (Reading Packet). , University Park, PA: The Pennsylvania State University, School of Hotel, Restaurant and Recreation Management (now School of Hospitality Management).

Presentations

    Oral Presentation

    • Pudliner, B. A. (November, 2012). The tourism journey and the search for the authentic. A Futuristic Look Through Ancient Lenses: A Symposium on Greece, Charleston, IL.
    • Deale, & Pudliner, B. A. (September, 2012). Curriculum Development. Leadership Academy, Providence, RI.
    • Pandit, & Pudliner, B. A. (August, 2012). Assessment. Leadership Academy, Providence, RI.
    • Ghisell, & Pudliner, B. A. (August, 2012). Budgeting. Leadership Academy, Providence, RI.
    • Pudliner, B. A. (May, 2012). Use of Technology and Social Media in the Classroom. I-CHRIE Central Federation Education Symposium, Chicago, IL.
    • Pudliner, B. A. (October, 2011). Tourism, Textiles, Finance & Food: Ancient Egypt Then and Now. A Futuristic Look Through Ancient Lenses: A Symposium on Ancient Egypt , Charleston, IL.
    • Pandit, & Pudliner, B. A. (July, 2011). Project Management. Leaderships Academy, Denver, CO.
    • Godfrey, K., Pudliner, B. A., & Sydnor-Bousso, S. (July, 2011). Technology in the Classroom Developing a Professional Web Presence: E-portfolios. Leaderships Academy, Denver, CO.

    Paper

    • Pudliner, B. A. (February, 2010). 3-D (Three dimensional) Concept mapping in developing integrative learning. Western Federation CRHIE 2010 Winter Regional Conference, Denver, CO.
    • Pudliner, B. A. (February, 2009). Extending the Classroom: The Application and Use of WWW2 Technologies to Enhance Learning. Western Federation CRHIE 2009 Winter Regional Conference, Denver, CO.
    • Pudliner, B. A. (May, 2008). Service Quality, Relationship Building and Innovative Technologies in the Scottish Tourism Industry. 3rd International Conference on Services Management, University Park, PA.
    • Pudliner, B. A. (May, 2006). Tourist Weblogs: Understanding experience through the art of journaling. International Hospitality and Tourism Virtual Conference, West Lafayette, IN.
    • Pudliner, B. A. (July, 2004). Alternative Literature and Tourist Experience: Travel and Tourist Weblogs. International Conference: Tourism & Literature Travel, Imagination & Myth, Harrogate, United Kingdom.
    • Pudliner, B. A. (1999). The Evolving Role of Distance Education in Building Peaceful Relationships in the Tourism Industry. 3rd Annual Global Conference, Glasgow, Scotland.

    Workshop

    • Pudliner, B. A. (September, 2009). The Awakening of a Renaissance Spirit: Finding Harry Potter. Booth Library’s support and exhibition of the National Library of Medicine’s Harry Potter’s world: Renaissance Science, Magic, and Medicine, Charleston, IL.

    Poster

    • Pudliner, B. A. (June, 2004). Inter-cooperation among Small Tourism Enterprises and Specialized Tourism Based Technology Support Companies in the New Millennium: Case Study of Scotland’s Micro Destination Promotion Arena. International Scientific Conference: Tourism State of the Art II, Glasgow, Scotland.

Applied Research

    Uncategorized

    • Purdue University; West Lafayette, Indiana (Glasgow, Scotland)
      (2006)

Grants, Contracts, and Sponsored Research

    Grant

    • Pudliner, B. A. Redden Grant. Sponsored by Eastern Illinois University, $500 (Funded).
    • Pudliner, B. A. Winkleback Grant. Sponsored by Eastern Illinois University, $850 (Funded).
    • Pudliner, B. A. Winkleback Grant. Sponsored by Eastern Illinois University, $1495 (Funded).
    • Pudliner, B. A. Winkleback Grant. Sponsored by Eastern Illinois University, $195 (Funded).
    • Pudliner, B. A. Winkleback Grant. Sponsored by Eastern Illinois University, $700 (Funded).
    • Pudliner, B. A. The John and Anne Benson Fund for Arts, Socials Sciences and Business. Sponsored by Strathclyde Business School; University of Strathclyde, Glasgow, Scotland, $844 (Funded).

Reviewer / Editor

    Reviewer, Conference

    • I-CHIRE (On-going)

    Reviewer, Journal

    • The International Journal of Tourist Studies

      A Sage Publication (On-going)

Awards, Fellowships, Honors, and Scholarships

    Award

    • Redden Grant, Eastern Illinois University (2010)
    • Winkleback Grant, Eastern Illinois University (2010)
    • The John and Anne Benson Fund for Arts, Socials Sciences and Business,, Strathclyde Business School (2003)

Professional Memberships

  • Hotel, Sales and Marketing Association International (HSMAI)
  • The International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE)
  • Travel Tourism Research Association (TTRA)
  • International Society For Travel Writing

Service

    University

      Charleston, IL

      • Independent Research Project, The Importance of Sanitation Training (May 2011)