Please attempt to use this FAQ list and resources to answer your question or remedy your problem. If, however, you are not able to find the answer or solve your problem, please feel free to contact us at: 715-232-2693 or
Contents
- Basic Services and Terms
- Courses & Degree Programs
- Registration & Records
- Payments, Fees, & Financial Aid
- Grades & Transcripts
- Help
Basic Services and Terms
How do I activate my UW-Stout e-mail account?
Click on https://password.uwstout.edu to activate your student account.
Follow the instructions for “Activate New Account”. To activate your account you will need your university id number and your date of birth. You will then be prompted to enter security question to verify your identity should you ever forget your password. The top of the next page will tell you your username and you will be asked to set your new password.
How do I get answers to my UW-Stout e-mail questions?
The Ask5000 HelpDesk Knowledgebase can help answer any other email questions you may have. http://helpdesk.uwstout.edu/kb/listfaqs.asp
What is Access Stout?
Access Stout is an online service that allows you to access information via the web 24 hours a day. Students have the ability to search for available classes, view/print current and future class schedules, grades, GPA information and unofficial transcripts.
How do I find out the due date for written materials for a course?
Contact the Instructor directly for any assignments and assignment deadlines. Their email can be obtained from the Faculty and Staff Directory.
What is a StoutOne ID card?
An ID card will be generated for new students after they are registered for classes, and sent to their home address within 7-10 days. The Stout OneCard has optional financial services associated with its use, and must be activated in order to use it (instructions will come with the card). Your student ID number is printed on the back of the card and a Distance Learner symbol replaces the photo on the front.
How do I get my books for online courses?
Depending on the arrangements made by the instructor, you may be renting textbooks and/or instructional materials from UW-Stout's Instructional Resource Service (IRS), or purchasing them from the University Bookstore, or other recommended booksellers. If there is a textbook rental fee, it will be added to your tuition bill.
Courses and Degree Programs
What classes do I need to finish my degree?
Contact the Program Director in the program that you are interested in completing.
I want to finish a degree that I started previously. What degree completion programs do you have online?
A listing of Distance Education and Off Campus Initiatives includes available online degree completion programs. All UW-Stout programs are listed here.
Where can I find a catalog of available online courses?
There is a searchable database of available courses here.
What Master's degrees are available online?
UW-Stout online & distance graduate degree programs can be found here.
How do I know if a class I'm taking will transfer into Stout?
Contact Linda Young, Transfer Credit Coordinator in the Admissions Office, with questions about transferring credit from other post-secondary institutions to use toward a degree at UW-Stout.
Is there a difference in credit load between online and regular courses?
The university credits approved for online courses are equal to any other credits approved by UW-Stout. on-campus or off.
I'm interested in earning a Bachelor's Degree from UW-Stout? What courses from my Associate Degree will transfer in?
Contact Linda Young, Transfer Credit Coordinator in the Admissions Office, with questions about transferring credit from other post-secondary institutions to use toward a degree at UW-Stout.
Where can I find descriptions of courses and degree programs?
The Undergraduate and Graduate Bulletins provide general information about admission policies, tuition and fees, student services, and scholastic standards. Specific information is provided for each degree program as well as descriptions for all courses and their prerequisites. All UW-Stout programs are listed here.
Registration and Records
How to I apply to take an online course?
In most cases, any student who wishes to take distance education courses from UW-Stout must apply for admission. Click here for more information about undergraduate and graduate admission. If you're already taking distance education courses through UW-Stout, your advisor may take care of your registration. If you are a continuing student you can register for a course online at Access Stout. If you're taking courses through Outreach Services you need only to complete a course registration form. (Requires Adobe Acrobat Reader). If you are an ongoing Continuing Education student, an email to conted@uwstout.edu will be sufficient to enroll.
If you're not sure which type of course(s) you're taking or how you'll get registered, contact the Admissions Office for more information about undergraduate and graduate admission.
NOTE: If you take courses from both UW-Stout and Outreach Services, you will need to complete both the appropriate admission form AND the course registration form.
Where do I go to find general registration information and procedures?
The Online Timetable provides information about advisement, registration, class attendance, grading policies, general education requirements, fees and payment, graduation, and more, as well as a list of course offerings for the Fall, WinTerM, Spring, and Summer sessions.
How do I reapply to graduate school if I have not attended for a while?
Contact the Graduate Office for reapplication procedures.
I've moved, so how do I change my address and records at UW-Stout?
Anytime your mailing address or phone number changes, make sure to update the university using the address update form.
How do I drop an online course?
To add or drop a UW-Stout distance education course, contact your instructor and your advisor. To add or drop an Outreach Services course, email conted@uwstout.edu or call 715-232-2693.
I need my grade for a class I took so I can get reimbursed. How do I get it sent to me?
Grades are distributed only through Access Stout. If you need an official university transcript, contact the Registration and Records Office.
Payments, Fees, and Financial Aid
When I try to register for a course, a hold keeps coming up. Why can't I register for a course?
Have you signed and sent in your Payment Plan Agreement? All students must have an original, signed Payment Plan Agreement on file with Student Business Services.
Do you have an outstanding bill? Student Business Services (the Cashier's Office) is responsible for sending out bills for tuition, fees, room and board, and receiving and applying your payments. At UW-Stout, the bill is sent to your Stout email account rather than by paper mail.
My bill has charges that say "graduation fee". What does this mean?
Upon completion of 20 credits, candidates will be billed a one-time, non-refundable, graduation fee of $30.00 for the diploma, diploma cover and other items used in commencement. It does not cover fees for cap and gown, which are available from the University Bookstore. For more information, see the Student Business Service Office home page.
Can I pay my bill with a credit card?
Credit cards will only be accepted through Access Stout. You will need your student User Name and Password to complete the payment transaction. You can also use a credit card if you are registering for a course through Outreach Services .
If I'm taking courses at more than one school, do they all count towards being full time for financial aid?
All financial aid information can be found at the Financial Aid Office website.
How do I know if I'm eligible for financial aid?
Contact your financial aid counselor directly through email or phone (715-232-1363) to inquire about financial aid resources that may be available to you to help cover your school expenses. Financial Aid counselors are assigned based on the first letter of your last name.
How do I get my bills?
The campus emails all billing statements to your UW-Stout email account. Student Business Services (the Cashier's Office) is responsible for sending out bills for tuition, fees, room and board, and receiving and applying your payments. You can also access your statement on Access Stout.
How do I get a receipt from UW-Stout that shows how much tuition I have paid and for what courses?
You can access your account through Access Stout or contact the Student Business Services for a copy of your statement. If you are taking a course from Outreach Services, request a copy here .
Grades and Transcripts
How do I get my grades?
Grades are distributed only through Access Stout. Please see the “Grades” link. If you need a printed grade report, the Registration and Records Office will mail a paper copy of the grade report to your home address, but only if an online request form is completed by published deadline date. The form can be found on the Registration and Records Office home page. Only one grade report can be requested per semester and will only be mailed to the permanent (home) address. No exceptions will be made to this policy. If you simply need to verify your enrollment to a third party (i.e. insurance, good student discount, Great Lakes, etc.) and your individual grades are not required, please see information and instructions here: Enrollment Verification.
Help
I am a student taking courses online and would like to use another UW library, but am unable to check out books without an ID. What options do I have?
See the Distance Library Services and the full Library Learning Center home page for helpful educational resources.
How do I know if my computer is equipped to take an online course?
The ASK 5000 Help Desk can assist you with questions or problems related to computer based technology.
This list of resources has been compiled to provide quick and easy access to UW-Stout web sites that deal with issues that may arise when taking courses from a distance. If you have other resources which you feel might benefit users, please email the url to Doug Stevens.