Mission
The mission of Wisconsin Institute for Service Excellence - International (INTERWISE) is to promote quality and development in Wisconsin's diverse service industry through education, training, and research. INTERWISE aims to provide innovative leadership for service quality programs and developments of state and global significance.
Goals and Objectives
The goal of INTERWISE is to actively address immediate and evolving needs of the service industry by providing a comprehensive and collaborative approach to service issues. These issues include but are not limited to service design, delivery and quality; customer expectations, satisfaction and retention; and business productivity and profitability. To accomplish this goal, INTERWISE utilizes several strategies, including:
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Developing cooperative partnership among the business sectors, government agencies and academic communities.
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Providing consultation on immediate and emerging service issues and problems.
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Customizing projects to meet specific research objectives and business requirements.
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Developing and implementing informed operational tools and managerial policies.
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Providing research, evaluation and testing services.
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Organizing and offering focused seminars and training workshops.
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Developing training programs, in-service sessions, and interactive procedures, including videos and workbooks.
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Offering Training-the-Trainers programs.
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Publishing newsletters and custom-made manuals and monograms.
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Accessing specialized service-oriented library collections and computer networks.
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Complementing our new thrust in service management curriculum development and education.
Facilities and Networks
The Institute is a unit of the College of Human Development at University of Wisconsin-Stout. In performing its multifaceted tasks, the INTERWISE will:
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Utilize its state-of-the-art laboratories on the campus of University of Wisconsin-Stout.
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Collaborate with other UW-Stout centers.
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Cooperate with various UW-Stout departments and their faculty.
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Work with the Stout University Foundation Inc. and the Stout Technology Park.
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Capitalize on the network of the UW System, expanding over 26 campus centers and extensions throughout the state.
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Engage students in conducting research and performing experiments.
Vision
The Institute will be a leader in promoting excellence in a national and global environment by capitalizing upon the opportunities and advantages of designing, producing and delivering service.
Basic Beliefs: Quality service is an increasing challenge for business, educational and customer-oriented enterprises. The service paradigm is evolving from operations, marketing and management concepts. Features of the paradigm are an interest in the customer and the provider's personnel interaction and experiences, and providing a balance between human input and technology, between costs and income, and finally, between quality and productivity. Growth of the service paradigm is an undeveloped opportunity for our state and country.
The Institute is in a unique position to connect directly with business, industry, government and educational organizations. The Institute will have a working relationship built upon reciprocal trust of the leaders of these organizations. The Institute offers a way to make a difference in developing an understanding and practice of service excellence.
For more information or to discover how you can help, contact:
Dr. Edward B. Harris, Program Director
Wisconsin Institute for Service Excellence-International (INTERWISE)
404 Home Economics Building
University of Wisconsin-Stout
Menomonie, WI 54751-0790Phone: 715/232-2532
Fax: 715/232-2366
E-mail: harrise@uwstout.edu
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