PERMANENT ADDRESS
111 Lake Street
Hometown, WI 55555
(101) 235-5555

CAMPUS ADDRESS
111 Lake Street
Menomonie, WI 54751
(715) 235-5555 
email: studentn@post.uwstout.edu

OBJECTIVE:   To obtain a management position within the hospitality industry

Willing to relocate

EDUCATION

University of Wisconsin–Stout, Menomonie, Wisconsin
Bachelor of Science Degree: Hospitality and Tourism  May 1999
Chancellor's award for academic excellence (2 semesters

HIGHLIGHTS OF QUALIFICATIONS

Skilled Supervisor; able to motivate and handle conflict
Ability to be a leader, as well as a team player
Extensive experience in customer service and public relations
Ability to communicate effectively with customers and employees

• Monitored the yields, standards and goals of the operation
• Controlled food, beverage and labor costs by:
  -adjusting crew labor according to sales trends
  -completing daily and monthly inventory counts to ensure inventory control
• Scheduled employees within labor constraints
• Responsible for writing and faxing payroll
• Assisted in the recruiting, selection and retention of new employees
• Developed action plans to achieve goals and objectives for employees and cost control

• Enforced all company rules and regulations for 30 employees under my directions
• Communicated and delegated tasks to crew members
• Successfully directed employees while supervising shifts
• Praised employees to increased motivation and morale
• Promoted and encouraged teamwork among employees
• Trained employees in developing positive customer relations

• Ensured a high quality of customer service and negotiated conflicts promptly
• Maintained customer relations through communication with patrons and employees
• Provided consistent service within a clean environment

EMPLOYMENT HISTORY

References available upon request