Course Description Listing


SRVM- 111 Introduction To Global Service Management-HT (3.00 cr.)
Global Perspective
Repeatable: No
Principles of service management with emphasis on trends, career opportunities, and global economic impact of service sectors.

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SRVM- 149 Cooperative Education Experience (1.00 - 6.00 cr.)
Repeatable: Yes
Work and study in an approved position to gain business/industry experience. Generally entails recurring, supervised work periods, each one building and expanding on the previous one.
Department consent

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SRVM- 249 Cooperative Education Experience (1.00 - 6.00 cr.)
Repeatable: Yes
Work and study in an approved position to gain business/industry experience. Generally entails recurring, supervised work periods, each one building and expanding on the previous one.
Department consent

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SRVM- 349 Cooperative Education Experience (1.00 - 6.00 cr.)
Repeatable: Yes
Work and study in an approved position to gain business/industry experience. Generally entails recurring, supervised work periods, each one building and expanding on the previous one.
Department consent

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SRVM- 354 Services Marketing Management-Ht (3.00 cr.)
Repeatable: No
Marketing management concepts, issues and terminology unique to the service sector. Strategies used by service marketers will be analyzed and contrasted with other economic sectors.

Prerequisites: take HT-344 or BUMKG-330

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SRVM- 398 Service Management Field Experience (1.00 - 2.00 cr.)
Repeatable: No
Off-campus work and study in an approved position to better understand the challenges and potentials of various careers in the hospitality area.

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SRVM- 410 Electronic Service Management-Ht (3.00 cr.)
Repeatable: No
Overview, identification, and evaluation of service management components of electronic commerce relationships within the market/ workplace.

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SRVM- 420 International Service Concepts (3.00 cr.)
Global Perspective
Repeatable: No
National and cultural constraints and expectations that impact planning, execution, and evaluation of service quality. Cultural, business, managerial and behavioral foundations supporting success in an international service context.

Prerequisite: take SRVM-111

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SRVM- 449 Cooperative Education Experience (1.00 - 6.00 cr.)
Repeatable: Yes
Work and study in an approved position to gain business/industry experience. Generally entails recurring, supervised work periods, each one building and expanding on the previous one.
Department consent

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SRVM- 498 Service Management Field Experience-Ht (1.00 - 2.00 cr.)
Repeatable: Yes
Off-campus work and study in an approved position to better understand the challenges and potentials of various careers in the hospitality area.
Department consent

Must be Senior level or higher

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SRVM- 499 Independent Study (1.00 - 3.00 cr.)
Repeatable: Yes

Department consent

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SRVM- 546 Seminar In Training And Development (1.00 cr.)
Repeatable: No
Definition and analysis of high performance service management best practices.

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SRVM- 621 Customer Interaction Center Management (3.00 cr.)
Repeatable: No
Introduction to evaluation, design, maintenance, and management of online telephone technology to provide customer service solutions for industry in customer interaction centers.

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SRVM- 681 Special Problems In Service Management (1.00 - 3.00 cr.)
Repeatable: Yes

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