Services

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Organizational Assessment

A team of up to three UW-Stout consultants will spend one to three days at your organization conducting an assessment based on the Baldrige criteria: leadership; strategic planning; market, student and stakeholder focus; information and analysis; faculty and staff focus; process management; and performance results. The results of this assessment will help you focus your improvement efforts on areas needing the most attention.

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Benchmarking

A team from your organization can spend one or two days at UW-Stout meeting with our consultants, touring our campus, benchmarking, learning best practices and receiving guidance on your quality improvement initiatives. During the past year, teams from higher education institutions from several states and countries have visited UW-Stout.

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Keynote Presentations, Seminars and Workshops

UW-Stout quality consultants are available to give keynote addresses, seminars and workshops at your organization or at meetings of your professional associations. During the past year, UW-Stout consultants have spoken to more than 10,000 individuals at more than 50 events in 30 states and five countries.

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Application Preparation

Whether you are applying for a state or national quality award, preparing an accreditation or accountability report, or interested in becoming a member of AQIP, our consultants can assist you in the application process and in preparing the actual application.

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Leadership

  • Setting and deploying organizational values, short and long-term directions, and performance expectations.
  • Creating an environment that promotes open communication, organizational agility and innovation.
  • Reviewing organizational performance and translating review findings into priorities for improvement.
  • Improving the effectiveness of your leadership system.

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Strategic Planning

  • Developing or refining your strategic planning process.
  • Assuring that your planning process addresses key factors critical to the success of your organization.
  • Aligning planning with resource allocation.
  • Identifying long and short-term strategic objectives.
  • Developing and deploying action plans.
  • Identifying key performance indicators.
  • Developing performance projections.

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Student and Stakeholder Communication

  • Identifying key internal and external stakeholder groups.
  • Determining student and stakeholder needs.
  • Deploying listening and learning methods throughout your organization.
  • Building and maintaining relationships with students and stakeholders.
  • Determining levels of student and stakeholder satisfaction.

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Information and Analysis

  • Gathering and integrating data and information to support daily operations and decision making.
  • Selecting indicators to track organizational performance.
  • Analyzing organizational performance.
  • Making data and information accessible to faculty, staff, students and external stakeholders.
  • Implementing an ERP system.
  • Ensuring hardware, software and network availability.

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Faculty and Staff Workplace Development

  • Designing effective work systems, motivating faculty and staff, managing employee performance, team building and leadership development, designing and delivering training and development programs.
  • Determining key factors that affect faculty and staff well being.
  • Measuring satisfaction levels of faculty and staff, improving the work environment.

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Designing Academic Programs and Services

  • Processes for creating and implementing academic programs and support services that meet the needs of students and external stakeholders.
  • Processes for the systematic evaluation and improvement of programs and services.

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Performance Results

  • Measuring student learning, stakeholder satisfaction, financial performance, faculty and staff satisfaction and other key performance results related to organizational effectiveness.
  • Identifying and using benchmark, comparative, competitive, trend and segmented data.

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