ILLiad Help - FAQ - University Library

ILLiad Help - FAQ Why can't I log-on?

Requesting
Electronic Delivery

Viewing your requests
Miscellaneous

Why can't I logon?

There are several reasons you could be having trouble logging on to ILLiad:

Perhaps you have entered your UW-Stout 7-digit ID number incorrectly.
Your last name should be entered in lower case. Check the caps lock - it should not be on.
If your last name includes Sr, Jr, III, hyphens, or you changed last name (ex: maiden vs. married, etc.), Library staff may need to verify your official UW-Stout last name as indicated in a database. Contact the Interlibrary Loan staff at either (715) 232-1112 or docdel@uwstout.edu or the Circulation Desk staff at (715) 232-1215. Indicate that you need Library staff to verify your UW-Stout last name.
If you just activated your Stout ID, you may not yet be in our patron database. Contact the Interlibrary Loan staff at either (715) 232-1112 or docdel@uwstout.edu or the Circulation Desk staff at (715) 232-1215. Indicate that you need Library staff to verify that your ID is active in the Library's patron database.
If you do not have a Stout ID number, call the Interlibrary Loan office (715)-232-1112.
Did you press the button "Logon to ILLiad" more than once? This slows the system down.
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Requesting a Book, AV, Thesis or Dissertation (Loan)

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "Request a Book" button to open a request form for a book or audiovisual.
Click the "Request a Thesis" button to open a request form for a thesis or dissertation.
Enter as much information about the item as possible. This prevents delays in identifying the exact item and assists the Interlibrary Loan staff in locating a lending source.
If you have additional information, enter that information in the notes field.
If you have made a mistake, simply edit the field in question. Click the "Submit Request" button. The Main Menu will then reappear. If you have already submitted the request and want to edit, see Editing a Request.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
Be sure to submit one request for each item (loan).
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Requesting a Photocopy (Article or Book Chapter)

Logon to ILLiad using your 7-digit UW-Stout ID and last name.
Click the "Request an Article" button to open a request form for an article or chapter of a book.
Enter as much information about the item as possible. This prevents delays in identifying the exact item and assists the Interlibrary Loan staff in locating a lending source.
If you have additional information, enter that information in the notes field.
Click the "Submit Request" button. The Main Menu will then reappear. If you have already submitted the request and want to edit, see Editing a Request.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
Be sure to submit one request for each item (article).
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Canceling a Request

Logon to ILLiad using your UW-Stout 7-digit ID number and last name.
Click the "View/Modify Outstanding Requests" button to display your active requests.
Select the request you wish to cancel by pressing the appropriate transaction number button at the left of the page.
You will then see detailed information about that request.
Press the "Cancel Request" button in the top right corner of the page. This will automatically cancel the request.
The Main Menu reappears displaying a message confirming the cancellation of your request.
You can resubmit canceled requests from the "View/Resubmit Canceled Requests" button.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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Editing a Request

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "View/Modify Outstanding Requests" button to display your active requests.
Select the request you wish to edit by pressing the appropriate transaction number button at the left of the page.
You will then see detailed information about that request.
The request can be edited as long as it has not passed the status of "Request Sent."
Click the "Edit Request" button at the top right corner to open a request form. Then enter the additional/correct information in the appropriate fields.
Click "Submit Request" at the bottom of the page.
The Main Menu reappears displaying a message confirming that your request has been updated successfully.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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Renewing an Item

Call Stout Interlibrary Loan at (715) 232-1112 or send an e-mail to docdel@uwstout.edu. Include:

your name
your 7-digit Stout ID number
a list of each loaned item currently checked out that needs to be renewed. Use the title and its transaction number.

To find an an ILL item's transaction number in ILLiad:
- Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
- From the Main Menu for ILLiad, click the "View/Renew Checked Out Items for..." button, and note the appropriate transaction number on the left in the View/Edit box. This transaction number refers to your specific request.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
Stout Interlibrary Loan staff will contact the lending library to determine if the item can be renewed, then send an e-mail to your Stout e-mail account detailing the lending library's decision. If it is positive, a new due date for each item is provided.
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How to View/Print Electronically Delivered Articles

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "View/Download Electronically Received Articles" button. This will display all of the requests that you have available via electronic delivery. You can then access these articles for 21 days.
Select the request you wish to view/print by pressing the appropriate transaction number button at the left of the page.
Read or print the article.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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How to Save Electronically Delivered Articles

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "View/Download Electronically Delivered Articles" button. This will display all of the requests that you have available via electronic delivery.
Find the request you want to save. Right click on the transaction number button of the request.
Choose "Save Target As."
Specify where you want the articles saved; then save.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
You can read more about electronic delivery in the Electronic Delivery Information section of this page.

How do I Sign Up for Electronic Delivery?

You do not need to sign up. Electronic delivery is the UW-Stout University Library's delivery method for items instead of photocopies.

How Do I Know If My Computer Can Receive Electronic Articles?

You will need Adobe Acrobat Reader installed and configured to work with your Web browser in order to view, download, and print these articles. If you can read the sample page, your computer has the necessary software installed. If your computer indicates the file type is unknown and asks if you want to save the file to disk, then you need to install the Adobe Acrobat Reader software.

How Do I Get Adobe Acrobat Reader?

Acrobat Reader is available without charge from Adobe Systems, Inc. Click "Get Acrobat Reader" to go directly to the download page.

How Do I Get My Articles When They Arrive?

Library Interlibrary Loan staff will send an e-mail notification to your official UW-Stout e-mail account indicating that your article has arrived. Within the e-mail are instructions for connecting directly to your electronic article.

How Do I Know Which Requests Will Be Electronically Delivered?

Electronic delivery is Illiad's default for interlibrary loan items. Library Interlibrary Loan staff will send an e-mail notification for each item received. Whenever possible, your articles will be sent to you electronically.

What If I Do Not Want Electronic Delivery?

Electronic delivery is Illiad's default for interlibrary loan items. Paper copy will be provided upon request with the following charges to you: $1.00 for up to the first ten pages and an additional $1.00 for each additional 1-10 pages per electronic item. (pages1-10: $1.00; 1-20 pages: $2.00; 1-30: $3.00 etc). Contact the University Library's Interlibrary Loan at docdel@uwstout.edu or (715) 232-1112 if you are interested in this service.

What if I Have Problems With Electronic Delivery or Questions About It?

If you have difficulties retrieving your electronic document from the Library's web site after several attempts, contact Interlibrary Loan as soon as you can. Interlibrary Loan staff have access to your electronic document slightly longer than you do, and may be able to retrieve it for you.

If you mistakenly delete your electronic document, contact the Interlibrary Loan staff as quickly as possible after deleting your document. The best case scenario is it can be re-posted for you, so you can retrieve the item within a few minutes of your telephone call or receipt of your e-mail; the worst case scenario is that the item will have to be re-requested from the original lending library. Contact: Interlibrary Loan (715) 232-1112 or e-mail docdel@uwstout.edu

View/Modify Outstanding Requests

Outstanding Request(s) are requests still in process. They do not include items that are checked out, canceled, or articles that you have already received.
Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "View/Modify Outstanding Requests" button. Select the appropriate transaction number button for the request to display a detailed information page.
Edit the request by changing information or providing additional information. See Editing a Request.
To check the status of a request, select the appropriate transaction number button and scroll to the bottom of the page. To see an explanation of ILLiad statuses, see the Explanation of ILLiad Statuses on the ILLiad Main Menu page.
Click on "Return to the Main Menu" for further transactions.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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View/Renew Checked Out Items

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "Checked Out Items" button to view all the requests checked out to your username.
Select the appropriate transaction number button for the request you wish to view/renew. Detailed information appears.
You can check the due date.
To renew an item, see instructions.
Click on "Return to the Main Menu" for further transactions.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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View Request History

This function helps you avoid submitting duplicate requests. It also gives you a list of all the items you have obtained through ILLiad.
Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the"View Request History" button to view all the requests that have been completed (electronic copies that have been received and loans that have been returned) using ILLiad.
Select the appropriate transaction number button for the request you want to view. Detailed information appears.
Click on "Return to the Main Menu" for further transactions.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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View/Resubmit Canceled Requests

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "View/Resubmit Canceled Requests" button to view all the requests that have been canceled.
Select the appropriate transaction number button for the request you wish to view/resubmit. An explanation of why the request was canceled appears.
To resubmit a canceled request, click the "Resubmit Request" button at the top right corner of the screen. (Use resubmit only to provide additional information on an item or to obtain an item that is checked out, lost, or missing item from the Stout University Library collection.)
A form will open with the request's previous information. Make necessary edits; then click "Submit Request" at the bottom of the page.
The Main Menu will then reappear displaying a message confirming that your request has been successfully resubmitted.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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Where are my requests? I cannot find them.

There are several places your requests may be:

View/Modify Outstanding Requests -- Use this button to view, edit, or cancel those requests that are still in process.
Checked Out Items -- Use this button to view items checked out to your username.
View Request History -- Use this button to see all your completed requests. Completed requests are electronic copies you should have already received and loans you have returned.
View/Resubmit Canceled Requests -- Use this button to view or resubmit any request that has been canceled either by Interlibrary Loan staff or you.
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How do I check the status of a request?

Logon to ILLiad using your 7-digit UW-Stout ID number and last name.
Click the "View/Modify Outstanding Requests" button to view all the requests still in process on ILLiad.
Select the appropriate transaction number button for the request for which you wish to check the status. Detailed information appears.
Scroll to the bottom of the page.
For an explanation of ILLiad statuses, see the Explanation of ILLiad Statuses on the ILLiad Main Menu page.
Exit when finished; click the "Exit ILLiad System" button at the top of the Main Menu.
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Why don't I see all my older requests when I look at my request history?

From time to time we delete older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.
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What web browser should I use?

You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames. We recommend either Netscape 6, Microsoft Internet Explorer version 5.5 or Mozilla Firefox. You will also need Acrobat Reader 5 for article viewing.

Is security a problem if I use one of the Library's public workstations to submit a request?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
1. Access ILLiad only from your personal computer or an otherwise secure workstation or
2. When using a public access workstation at the UW-Stout University Library:
  - Logout of ILLiad.
  - Exit from the Web browser before you leave the workstation.
  - Logoff from the computer. This allows the Library's DriveShield software to reset the computer to a standard Library computer setting, erasing everything temporarily stored in the computer's cache or history file.
3. When using a public access workstation elsewhere:
  - Delete from the history file those pages that contain your personal information.
  - Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
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Why does my browser say that you are sending a cookie? What is in it?

The Active Server Pages technology used to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and ILLiad without any problems.
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Last Updated: 01/28/2008 and Last Revised: 3/18/04

Contact Josh Steans for more information or help on this topic.

ILLiad Help - FAQ